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Job Details

Customer Service II

Company name
Western Dental Services, Inc

Orange, CA

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The Customer Service Representative is responsible for performing customer service tasks defined below in a professional manner, while promoting excellent customer service to our Western Dental group members.

Key Responsibilities:

Answer inbound telephone calls from members, providers, brokers/agents, and potential clients

Provide information to members regarding dental benefits and provider network

Provide eligibility information to provider network

Coordinate emergency care (out-of-area and specialist referrals)

Interact with other departments (or areas) to resolve patient and/or doctor inquiries

Coordinate Language Assistance Program requests

Clerical duties and/or projects as assigned



High School diploma or equivalent

Good verbal and written communication skills

MS office skills

Minimum of one year customer service experience in a Call Center environment

Bi-lingual (Spanish)

Company info

Western Dental Services, Inc
Website :

Company Profile
As California’s oldest and most experienced dental and oral health maintenance organizations (DHMOs), the Western Dental team includes over 4,000 doctors, assistants, managers, administrators and clerical personnel. We provide high quality, affordable dental and oral health care to thousands of people—and we’re here to serve you. At Western Dental, we pride ourselves in making dental care easy. We accept DentiCal and private insurance, offer no-interest payment plans, and have individual and group plans to make dental and oral healthcare convenient and accessible for anyone in California, Arizona and Nevada.

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