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Call Center - Customer Service Rep.

Location
Irving, TX

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MUST BE OPEN TO WORKING NIGHTS AND WEEKEND SHIFTS. MUST WANT SALES AND CUSTOMER SERVICE! At this time there are about 5 different shifts, and rotating weekends. SHIFTS HOURS 7:30 AM - 4:30 PM 8:30 AM - 5:30 PM 10:00 AM - 7:00 PM 11:00 AM - 8:00 PM 3:00 PM - 12:00 AM JOB DESCRIPTION Call are coming from the USA, Canada, and Hawaii MAIN JOB OBJECTIVE Responsible for servicing the Client through proper and accurate handling of inquiries on, including but not limited to product, services, company awareness, complaints, CRM initiates and site navigation via phone calls, email, social media and chat. You will also be responsible for achieving assigned objectives in the areas of sales, productivity, and quality; as well as maintaining high operational standards and efficient use of key systems. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Core Responsibilities uf0a7 Handle a complete range of calls including (but not limited to): product inquiries and sales, fielding calls for connected store services and associates, store information or location, after sales service support, policies, customer service issues, etc. uf0a7 Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony. uf0a7 Handle customer complaints in a timely manner with fairness and courtesy. uf0a7 Adhere to department and company policy and procedures. uf0a7 Consistently meet all assigned goals in the areas of sales, phone quality, and productivity. uf0a7 Stay up to date on all product, company, and departmental information/initiatives. uf0a7 Maintain effective utilization of all required systems. uf0a7 Build and maintain clientele to enhance relationships and brand loyalty. uf0a7 Document all calls in order to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software (Expectation= 100% of calls to be logged). uf0a7 Assist in the RSVP process for our store openings and corporate event. uf0a7 Participate in departmental training and initiatives. QUALIFICATIONS Ideally 3 - 5 years of experience in customer service and sales Excellent verbal and written communication skills Ability to learn quickly and maintain high performance level in a fast-paced environment Excellent organization skills; effective time-management skills Be proactive, solution and detailed-oriented Work both independently and as part of a team Experience selling and clienteling Exceptional interpersonal skills; ability to interact with all levels of employees within the organization Ability to handle multiple tasks simultaneously Self-starter; ability to work with minimal supervision Punctuality and schedule flexibility are essential. Week-ends and evenings may be required - there is also a vacation blackout period during the holiday season About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffingu00ae Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please **** or email **** for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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