Job Title: IT Support Technician - 4x10 Shift (Friday through Monday) - Saint Paul, MN Job Description: Advantage Resourcing is seeking a Dispatch Support Technician to work on a team at our client site in Saint Paul, MN. The schedule is 4 days, 10 hours per day, Friday, Saturday, Sunday, and Monday. Will train on the day shift for one to two weeks. Position Purpose This Dispatch Support position is responsible for providing status and resolution for customer reported trouble tickets where off net carriers are involved. This position interfaces with internal CenturyLink departments, outside vendors, carriers, and end user customers. This position has direct impact on the resolution of complex trouble situations. Essential Job Functions and Responsibilities Essential Job Responsibilities % of Time Spent 1 Lead/coordinate repair activity with participation from vendors, off net carriers (LEC, CLEC, ILEC), field operations, and internal support organizations 35% 2 Communicate with customers and others in a repair situation to communicate direction/status of repair 20% 3 Answer inbound calls from off net carriers (LEC, CLEC, ILEC 10% 4 Manage internal/external escalations, as required 10% 5 Place proactive outgoing status calls to customer 15% 6 After hours testing requests 10% Experience/Knowledge Preferred: Voice Services 1 years of technical experience working with customers, networks, communication equipment and/or electronics equipment Ability to understand and isolate physical layer problems. Knowledge of TCP/IP, routing protocols, and IP addressing Ability to work with offnet carriers (LEC, CLEC, ILEC) and/or vendors to resolve trouble issues Technical call center operations experience Transport Services 1 years of technical experience working with networks and communications equipment in a call center/network operations center environment Previous technical call center experience Knowledge DS0 circuits from analog voice to DDS, 64K, point to point private line Knowledge of DS1 circuits: point to point private line and voice Possess basic fundamentals in troubleshooting of DS0/DS1 physical layer Ability to work straightforward trouble and/or maintenance assignments related to network switching equipment in order to resolve routine trouble tickets with the guidance of a senior or lead technician Familiarity of Digital Cross Connect Systems and TL1 Understanding of remote DS1/DS0 test platforms Understanding of basic test patterns and interpretation of performance monitoring data Additional Details: Job ID: 316061 Dept ID: 10600 Location: Saint Paul, MN United States of America Industry: Online / Full App Job Type: Temp Position Folder Group ID 258 Posted Date:2/14/2018 Domain:arna
Website : http://www.advantageresourcing.com
Advantage is a member of a family of Staffing companies owned by parent Recruit Holdings Co., Ltd., based in Tokyo Japan. Advantage has offices in the U.S., Canada, UK and Sydney Australia. The Advantage service delivery model is “local market focus”, meaning that Advantage learns client requirements for primary skill sets in every local market we serve.