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Research Interviewer Bilingual

Oldsmar, FL

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u003Cpu003Eu003Cstrongu003EResearch Interviewer Bilingualu00a0-u00a023550u003C/strongu003Eu003C/pu003Eu003Cpu003E[[custCareerSiteTeam]]u00a0-u00a0USAu00a0Oldsmar, Floridau00a0u003C/pu003Eu003Cdivu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:12px;word-wrap: break-word;'u003EJob Descriptionu0026#13;u003C/pu003Eu003Cpu003Eu003Cpu003Eu003Cstrongu003ETOP REASONS WHY WORKING AT NIELSEN IS PRETTY AWESOME:u003C/strongu003Eu003C/pu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu003Culu003Eu003Cliu003EMake your friends with boring corporate jobs jealous!u003C/liu003Eu003Cliu003EBe the best! - No other company in the world knows more about what consumers watch, listen to and buy!u003C/liu003Eu003Cliu003EPut your whole self in ..... get a whole lot out. Be who you are when you come to work!u003C/liu003Eu003Cliu003ENever stop learning: Our real world is your classroomu003C/liu003Eu003Cliu003ERecognition received for Nielsenu0026rsquo;s commitment to excellence and innovation: Diversity Inc, Human Rights Campaign, Fortune Magazine and Great Place to Work, and more!u003C/liu003Eu003C/ulu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu003Cpu003Eu003Cstrongu003EResearch Interviewer U.S. Call Centers (Audio u0026amp; Video)u003C/strongu003Eu003C/pu003Eu003Cpu003Eu003Cbr /u003EPosition Overview This position is responsible for placing outbound telephone calls to households across the United States to enlist the householdu0026#39;s cooperation to participate in a survey or to recruit them to participate in a Diary, Panel, or to place additional calls to client-specific studies. This position could also be responsible for placing reminder calls to respondents.u003C/pu003Eu003Cpu003Eu003Cbr /u003Eu003Cstrongu003EJob Responsibilitiesu003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EPractice exceptional customer service and telephone techniquesu003C/liu003Eu003Cliu003EFollow strict guidelines for obtaining consistent unbiased datau003C/liu003Eu003Cliu003EDeliver verbatim scripts for portions of a surveyu003C/liu003Eu003Cliu003EAbility to maintain participants engagement throughout a short or medium length survey with low to medium complexityu003C/liu003Eu003Cliu003EAbility to maintain patience and professionalism throughout surveysu003C/liu003Eu003Cliu003EAbility to listen to and accurately capture respondent answers over the phoneu003C/liu003Eu003Cliu003EPersuade reluctant respondents to participate in surveys and diariesu003C/liu003Eu003Cliu003EMaintain confidentiality of procedures, scripts and respondent informationu003C/liu003Eu003Cliu003EDemonstrate the ability to move around within a survey to add, delete or change information when appropriateu003C/liu003Eu003Cliu003EAbility to meet quality assessments standards and call monitoring requirementsu003C/liu003Eu003Cliu003ECooperate with co-workers and management while working toward department goalsu003C/liu003Eu003Cliu003EMaintain center standards for performance and productivityu003C/liu003Eu003Cliu003EFollow all center policies and procedures as outlined in the call center policy addendumu003C/liu003Eu003C/ulu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu003Cpu003Eu003Cstrongu003EPosition Expectationsu003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EAbility to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goalsu003C/liu003Eu003Cliu003EAbility to speak clearly, with enthusiasm, while using tone variation and voice inflectionu003C/liu003Eu003Cliu003EPersonable and willing to quickly build professional relationships over the phoneu003C/liu003Eu003Cliu003EAble to explain difficult concepts in simple termsu003C/liu003Eu003Cliu003EWilling and able to persuade respondents to participate in surveysu003C/liu003Eu003Cliu003EConsent to be monitored and recorded while conducting surveysu003C/liu003Eu003Cliu003EGoal focused with willingness to accept coaching and developmentu003C/liu003Eu003C/ulu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu003Cpu003Eu003Cstrongu003EPosition Requirementsu003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EHigh School diploma or GED equivalencyu003C/liu003Eu003Cliu003E18 years of ageu003C/liu003Eu003Cliu003EPrior call center experience (Preferred)u003C/liu003Eu003Cliu003EComputer and typing skills (Data entry)u003C/liu003Eu003Cliu003EReading abilityu003C/liu003Eu003Cliu003EFluent in the English Language (Bilingual positions require fluency in English and Spanish)u003C/liu003Eu003Cliu003EPrior experience in sales, education, customer service, collections, or similar (Preferred)u003C/liu003Eu003C/ulu003Eu003Cpu003Eu003Cbr /u003Eu003Cstrongu003EPhysical Requirementsu003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EAbility to stand, bend, stoop, sit, walk, twist and turnu003C/liu003Eu003Cliu003EAbility to use a phone or wear a headset for extended periods of timeu003C/liu003Eu003Cliu003EAbility to use a computer keyboard and mouseu003C/liu003Eu003Cliu003EWork environment is indoors, majority of time is spent sitting at a desku003C/liu003Eu003C/ulu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003C/divu003Eu003Cpu003Eu003Cstrongu003EAbout Nielsen:u003C/strongu003Eu003C/pu003Eu003Cpu003ENielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsenu2019s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content u2014 video, audio, and text u2014 is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industryu2019s only global view of retail performance measurement.u003C/pu003Eu003Cpu003EBy integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an Su0026P 500 company, has operations in over 100 countries that cover more than 90 percent of the worldu2019s population. For more information, visit www.nielsen.comu003C/pu003Eu003Cpu003Eu003Cemu003ENielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.u003C/emu003Eu003C/pu003Eu003Cpu003Eu003Cstrongu003EJob Type:u003C/strongu003Eu00a0[[filter2]]u00a0u003C/pu003Eu003Cpu003Eu003Cstrongu003EPrimary Locationu003C/strongu003E:u00a0u00a0u003Cspanu003EOldsmaru003C/spanu003E,u003Cspanu003EFloridau003C/spanu003Eu00a0u003C/pu003Eu003Cpu003Eu003Cstrongu003ESecondary Locations:u00a0u003C/strongu003E[[custAdditionalLocation1]], [[custAdditionalLocation2]], [[custAdditionalLocation3]],[[custAdditionalLocation4]]u00a0u003C/pu003Eu003Cpu003Eu003Cstrongu003ETravel:u003C/strongu003Eu00a0[[filter4]]u00a0u003C/pu003E,datePosted:2018-08-10,employmentType:FULL_TIME,industry:Customer Service/Call Center,hiringOrganization:{@type:Organization,name:Nielsen},identifier:{@type:PropertyValue,name:Nielsen,value:23550-en_US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Oldsmar,addressRegion:FL,postalCode:34677}}}

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