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Job Details

Inbound Customer Service Professional

Company name
Frontline Source Group.


Phoenix, AZ

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Job Description
My healthcare client in Phoenix, AZ is looking to hire a Inbound Customer Service Professional on a contract to possible hire basis.     Company Profile: Leading provider of managed physical medicine and diagnostic imaging services Established 1994 Position Summary:  Customer Service Professionals (CSP’s) are responsible for supporting client retention and PT referral objectives by consistently providing an easy, efficient and productive customer experience for callers, by the timely scheduling of PT & related communication back to the adjuster or nurse case manager Hours: M-F 10am to 6:30pm Healthcare Customer Service Professional Role:  Receive inbound phone and electronic referrals from insurance companies, NCMs, provider centers, doctors, patients etc. Open new cases accurately according to policy and procedures Make outbound phone calls and e-mails to contacts with adjusters and Physical Therapy Centers to verify new case information / missing information and request other related paperwork Communicate with adjusters and nurse case managers regarding updates on patient status in a timely manner Maintain TAA goal (Total Agent Availability) monthly Review case information / consult with Case Management to determine if new cases need to be opened or patient can be followed in existing case Validate new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete; purging files to eliminate duplication of data Request verification from insurance companies and other related paperwork from providers via phone & electronically Make outbound calls to Providers and Patients in order to schedule patient’s Physical Therapy, FCE, Chiropractic, etc. Work all Surgical Referrals from referral receipt until scheduling Understand company interdepartmental procedures, policies and comply with them Consistently meet company Customer Support Service & Quality standards (call monitoring and EOC monitoring) Apply knowledge of and adhere to the URAC Utilization Management Standards Other duties as assigned Healthcare Customer Service Professional Profile: HS Diploma Required – Bachelor’s degree strongly preferred Minimum of 2 years of call center experience with both in-bound and out-bound calls (medium to high volume) Prior experience in health-related field and knowledge of medical terminology / coding i.e. CPT / HCPCS and ICD9 experience a plus Excellent verbal and written customer service skills demonstrating a can-do attitude Highly developed problem-solving skills Strong data entry skills Detail oriented and solid organizational skills Solid MS Word, Excel and Outlook experience Must have ability to multi-task and work independently Bilingual in English and Spanish is a plus, but not required Features and Benefits while On Contract: We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “Benefits” tab. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job. 

Company info

Frontline Source Group.
Website :

Company Profile
Frontline is one of the fastest growing Information Technology, Accounting and Finance, Human Resource, Oil & Gas Energy, Medical office, Legal and Administrative / Clerical staffing agency placement firms in Texas, Arizona, and Tennessee: Arlington, Austin, Brentwood, Dallas, Fort Worth, Houston, Lewisville, Nashville, Phoenix, Plano, San Antonio, Scottsdale, Sugar Land, The Woodlands. We specialize in direct hire, temporary and temp-to-hire placements. We are a staffing firm and offer staffing services to meet the needs of our clients. We build synergies between the client and the candidate. Our emphasis is technical, financial, legal, human resource, Oil and Gas, administrative, front office medical and receptionist staffing for companies throughout North America and Canada.

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