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We are seeking a talented individual for Employer Solutions Call Center Representative I
who is responsible for answering inbound calls and providing excellent customer service to callers.
Answer incoming phone lines.
Follow guidelines dictated in quality program for each call.
Ensure security procedures are met in every interaction.
Utilize DE system to procure needed program details to answer the callerâ€™s questions in accordance with program guidelines.
Ensure correct information is communication in each interaction.
Performs other functions as assigned
Knowledge, Skills and Abilities:
Ability to demonstrate a customer service orientation.
Ability to be careful and thorough about detail.
Average manual dexterity in use of a PC, phone, sorting, filing and other office machines.
Ability to demonstrate good keyboard skills.
Ability to maintain confidentiality.
Ability to work independently, under pressure and within restricted timeframes.
Ability to adapt and thrive in a changing environment.
Ability to manage time effectively.
Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:
Primarily sedentary work in a general office environment
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)
Requires manual dexterity to use computer, telephone and peripherals
May be required to work extended hours for special business needs
May be required to travel at least 10% of time based on business needs
High School Diploma or GED required.
Additional education preferred.
Minimum Related Work Experience:
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