Johnson Controls, Inc.
Customer Service Representative
Emergency Dispatch Operator
What you will do
Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties. The Emergency Dispatch Operator monitors system for alarm signals and responds to alarms using the information provided in instruction screens. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. Properly documents alarm handling procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures
How you will do it
As an Emergency Dispatch Operator you will participate in a five week training. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, performance standards, receive quality assurance and work though training module to be a successful Emergency Dispatch Operator.
What we look for
- Must be 18-years-old
- High school diploma or GED required
Must be flexible to work Swing Shifts
Bilingual in both Spanish/English a plus
- Minimum of six (6) months of call center experience; one year or more call center experience preferred OR
- 1-2 years customer service experience
- Excellent communication skills.
- Able to type between 30 - 35 wpm.
- Basic knowledge of computer applications.
- Ability to Work Efficiently Under Pressure
- Strong Problem Solving skills
- Strong organizational skills
- Strong work Ethic
Successfully graduating from your training program is an essential job requirement.
- Training is for 5 weeks
- Training Start Date: To Be Determined
At Johnson Controls, were shaping the future to create a world thats safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email
Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful.Johnson Controls, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law. If you are an individual with a disability and need assistance or accommodation during the application process please call ************ and press option #0 or email **********************.
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Johnson Controls, Inc.
Website : http://www.johnsoncontrols.com
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The companys Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The companys Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.