Provides quality customer service primarily by telephone, to **MEMBERS ONLY**SIGN UP NOW***. customers and internal staff in an efficient and highly professional manner. Ensures customer satisfaction with the support of more experienced personnel. Responds to concerns relative to furniture purchases, deliveries and warranty claims. Ensures that own work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet.
o Provides quality customer service primarily by telephone, to **MEMBERS ONLY**SIGN UP NOW***. customers and internal staff in an efficient and professional manner. Ensures customer satisfaction with the support of more experienced personnel
o Responds to and resolves concerns relative to furniture purchases, deliveries and warranty claims
&bulll; Answers incoming calls, while maintaining an acceptable response rate and offering quality service according to department standards
o Effectively utilizes tools and support provided, to determine appropriate direction and steps required to gain customer satisfaction while balancing both the company's needs and those of the customer
o Develops basic knowledge of department and company practices and policies. Ensures customer satisfaction levels are in line with corporate philosophy and goals, ensuring that goals are attained
o Effectively processes account transactions, ensuring written work is within expectations
o Responsible for knowledge and expertise in utilizing technology and software used by the Company
o Performs other related duties and participates in special projects as required
Decision Making Responsibilities
oUnder the direct supervision of the team supervisor; work is performed independently within established policies and procedure, and is regularly reviewed. Procedures and processes may be adapted to address unusual situations with supervisory/escalations approval.
oThis position will be required to process account transactions that may impact payment history and account balances.
oThis position does not have Supervisory responsibilities.
o High school Diploma or equivalent
o 2 years customer service experience is preferred
o Strong customer service, and problem resolution skills
o Strong verbal communication skills
o Ability to make sound decisions within established policies
o Strong computer skills and familiarity with keyboarding and Windows based programs
oThis position will be provided training that combines class instruction as well as live-call implementation.
Position Type: Full-Time Permanent
Years of Experience Required: