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Job Details

Key Account Service Team Coordinator Job

Company name
Sunbelt Rentals, Inc

Location
Islip, NY

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Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

JOB DESCRIPTION SUMMARY

The Key Account Service Coordinator provides exceptional, professional and efficient service to Key Accounts, National Accounts and Premier Accounts in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Position Responsibilities:

Provides responsive, exemplary customer service to Key, National and Premier current and potential customers, regardless of the reason for contacting Sunbelt Rentals

Responds to customer inquiries quickly and courteously via phone, email or chat, as needed

Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals

Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups

Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers

Goes above and beyond to find innovative solutions to satisfy the customer's needs

Always displays a positive and enthusiastic attitude with our customers

Clearly and concisely communicates the actions being taken to satisfy the customer's needs

Follows communication procedures, guidelines and policies

Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose

Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered

Other duties as assigned by the Team Leader and/or Manager

Requirements:

Education & Experience:

Previous experience in a call center customer service role

Strong customer service ethic and positive approach toward the customers' needs to do whatever it takes to meet the customer's expectations

Excellent interpersonal, written, and oral communication skills

Effective listening skills and the ability to ask probing questions and understand concerns

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone

Must be a strong team player and enjoy supporting others to get things done

Must display a positive, enthusiastic, helpful and professional attitude at all times.

Preferred Qualifications:

Previous equipment rental or construction industry experience

Working knowledge of Sunbelt's point of sale system (Wynne)

Bilingual Spanish/English a plus

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Gear up for an exciting career!

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Sunbelt Rentals, Inc
Website : http://www.sunbeltrentals.com

Company Profile
Sunbelt Rentals is one of the largest equipment rental companies in the United States. Backed by a national network of more than 450 locations, Sunbelt successfully services a variety of customers - from those in the commercial, residential, industrial, municipal, and specialized service industries, to weekend do-it-yourselfers. Sunbelt’s extensive fleet exceeds $4.0 billion and includes general construction equipment, industrial tools, pumps and power generation equipment, trench shoring, scaffolding, remediation & restoration equipment, and more.

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