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Job Details

Call Center Support

Company name
Tad Pgs, Inc

Oak Ridge, TN

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Oak Ridge, TN 37830


TAD PGS, INC. is currently seeking an Call Center Support for one of our clients in Oak Ridge, TN.

Pay Rate:


**Candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust**

Job Description:

*There is an opportunity for an Appointment Center Clerk for the CONUS Nurse Advice Line.

*The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses.

*The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO.

*The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services.

*The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care.

*resource, follow through with appointment services, and completing detailed documentation in a fast paced environment.


*The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues.

*The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA.

*Must be available to work any shift.


*Familiarity with a call center environment, background in medical appointment setting or other health care environment.

*Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired.

*Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus.

*Medical knowledge a plus.


*High school education or equivalent.

*This position requires that all candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust.

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability

Company info

Tad Pgs, Inc
Website :

Company Profile
Our 50 years of experience working with government executive agencies is a testament to our ability to meet the complex security, compliance and technical needs of the industry. We understand and respond to the industry's changing and unique needs - from cyber security to sustainment and readiness to medical staffing - and have readied professionals to meet those needs and be a part of your team.

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