Employee Type: Full-Time Location: Augusta, ME Job Type: Customer Service Experience: At least 1 year(s) Date Posted: 6/12/2018 PCG Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.ResponsibilitiesEffectively manage large amounts of incoming calls;Understand and be able to use all systems;Identify and assess customers’ needs to achieve satisfaction;Provide accurate, valid and complete information by using the right methods/tools;Handle complaints, provide appropriate solutions and alternatives;Meet personal and team goals and metrics;Work as a team member with all other staff;Follow procedures, guidelines and policies;Other duties as necessary.QualificationsHigh school degree or GED; Bachelor’s Degree is desirable;6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;Active listening skills;Strong computer skills;Knowledge of Microsoft Office programs;Excellent written and verbal communication skills;Ability to maintain confidentiality;Ability to multi task in a fast paced environment;Experience in meeting deadlines and adhering to strict standards;Enthusiasm for work responsibilities;Knowledge of Medicaid is desirable;Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable. **MEMBERS ONLY**SIGN UP NOW***., Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.Join the **MEMBERS ONLY**SIGN UP NOW***., Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!What is a Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Why Join?