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Job Details

Call Center Representative Job

Company name
Staffing Now

Up to $0.00 per year

Plymouth, MA

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Now Hiring Call Center Representatives, IMMEDIATE START!

In search of Call Center Representatives and Customer Service Professionals interested in working within a Financial Institution!

Position Responsibilities:

Utilizing superior knowledge of products and services, service incoming customer calls in an efficient and quality service-oriented manner

Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues

Accurately complete on-line account transactions, maintenance and service requests

Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications

Actively participate in sales and service meetings. Demonstrate a willingness to change by applying suggested improvement methods to daily interactions with customers

Successfully complete additional training modules and apply this knowledge during daily interactions with customers.

Required Skills:

Customer service skills

Excellent phone etiquette

Experience working with cross selling in a customer focused environment

Understanding of operations and services

Computer experience

Basic computer knowledge

The ability to work flexible hours and strong written and verbal communications skills

Establish and maintain effective working relationships

Interview with us TODAY in Boston, Ma!

Role in Plymouth, Ma

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Staffing Now
Website :

Company Profile
Staffing Now is the premier provider of clerical and administrative staffing solutions in all industries on a full-time and temporary basis. Our staffing solutions include: Temporary work Temp-to-hire assignments Full-time placement SNI Companies, the parent company of Staffing Now, is a premier provider of recruitment and staffing services specializing in clerical and administrative jobs, as well as finance and accounting jobs, banking jobs and technology jobs.

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