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FULL-TIME Customer Service Representative

Location
Elgin, IL

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At **MEMBERS ONLY**SIGN UP NOW***.., we understand the challenging nature associated with working in Customer Service. For this reason, we provide personal growth and professional development via paid training for all of our positions within our Call Center. We also offer: Attendance Incentives Cultural awareness and dedication towards continues improvement We would love for you to join the MAI Call Center Team; simply click to apply on our website and begin the process u2013 a rewarding career could be waiting for you ! Join the marketing alternatives team! You may be thinking u2013 why would I want to work in customer service? While it is recognizable challenging --- it is very rewarding! Be a part of a team, while growing individually! We offer customer service for multiple clients, and you can experience the gratification of being a customer service representative who influences the customer experience. We are proud to provide you with the knowledge and resources necessary to sustain your customer service career u2013 apply today to be considered for one of our open positions! Job Description As a Customer Service Representative at Marketing Alternatives, you will have the following responsibilities: Answer customer inquiries u2013 clarify information the customer provides as well as locate and provide needed information u2013 this may be over the phone or via email! Provide empathy and support u2013 sometimes people just need someone to talk to! Make outbound calls for customer surveys, satisfaction, and follow up as needed Interact with other departments on behalf of the customer u2013 customers feel taken care of when you save them the hassle of making an extra phone call by communicating with another department, if possible Update job knowledge by participating in educational opportunities u2013 if one of our companies comes out with a new product, you will be one of the first trained on the specifications in order to provide the best service available! What we need from our representatives: High school diploma or G.E.D. u2013 High school students are still considered if employment criteria is met 0-2 years of call center experience u2013 No experience? Doesnu2019t matter! We will provide training in order to allow you to become the best representative you can be Effective communication skills u2013 these are necessary to provide customer service that is both professional and courteous Ability to learn our organizationu2019s products and services u2013 we allow every opportunity to learn about our products and feel confident when you are speaking to customers! Minimal computer skills, including by not limited to: e-mail systems, internet applications, and keyboarding skills Ability to work in a team environment u2013 we want you to provide and receive support from your fellow team members! Organizational skills u2013 at times, multiple tasks may need completed; this is where your organizational skills can be utilized!

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