Heres an opportunity thats truly different and immensely rewarding. Were always looking for flexible, innovative approaches for delivering quality care. This role as a Call Center Registered Nurse with UnitedHealth Group is a perfect example. Youll have a direct impact on the lives of our members, recommending the right level of clinical care and connecting them with the resources they need to make informed decisions. Sound inspiring? Apply today.
Optum Health Care Decision Support is 24/7 inbound call center. We have full & part time positions (5 days a week, 8 hour shifts) available. Day, evening and overnight shifts are available which include 1 weekend day. Holidays are required on a rotating basis. Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday onsite in our Greensboro, NC facility.
***This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria.***
If you are located within a 50 mile radius of Greensboro, NC, you will have the flexibility to telecommute* as you take on some tough challenges.
We are an inbound call center open 24/7 including holidays
Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Prepares individuals for physician visits
Manages utilization through education
Special projects, initiatives, and other job duties as assigned
This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)
Active, unrestricted RN license in the state of North Carolina
2 years of experience in any clinical setting
Highly organized, self-directed worker with an ability to function in high volume environment
Strong verbal and written communication skills
Proficient level of experience with Microsoft Office applications, and strong technical aptitude
Ability to work evening shifts including weekends
Ability to work Monday - Friday during daytime hours for first 6 weeks for training
Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses requiredDesignated quiet work space and access to install secure high speed internet via cable/DSL in homePreferred Qualifications:
Previous experience working with the Medicaid & Medicare population
Previous experience working with the geriatric population
Home health experience
Emergency room experience
Case management experience
Bilingual Spanish speaking
Previous customer service experience
Previous experience in a call center environmentReside within a commutable distance of our Greensboro, NC office location (50 minutes or 50 miles)
Be part of a health care team where technology, people and action combine to make great things happen every day. Join us and start doing your lifes best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: RN, nurse, case manager, call center, healthcare navigator, telephonic nurse, triage, Greensboro, NC, North Carolina
Website : https://www.optumcare.com
We’re passionate about serving, connecting and improving the whole health system for everyone in it. Optum™ is a health services and innovation company on a mission to help make the health system work better for everyone. We combine data and analytics with technology and expertise to power modern health care. In collaboration with our partners, we focus on three key drivers of transformative change: modernizing the health system infrastructure, advancing care and empowering consumers. Serving the whole system Partnering with 300 health plans to ensure positive changes take root in the broader health system and benefit the most possible people. Supporting hundreds of life sciences companies as they research and develop new treatments. Working with 67,000 pharmacies to help people get the care and treatments they need. Helping half of the Fortune 500 employers meet their employees’ health and wellness needs Serving care providers and health systems — including four out of five U.S. hospitals — to support their focus on quality care, better patient experiences, operational efficiency and cost savings. Partnering with government agencies in 40 states and, increasingly, around the world. Helping 74 million people find the right care at the best value, understand their options and take charge of their health and wellness. We are inspired to always work harder, aim higher, and deliver on our values of integrity, compassion, relationships, innovation and performance for everyone we serve. We never forget that, ultimately, the work we do has an impact on the lives of real people every day. From sharing new discoveries to celebrating healthy victories, see the latest news and events to learn how Optum is collaborating with our partners and communities to help make the health system work better for everyone. Powering modern health care requires a special team – people who envision a healthier future, people who challenge the status quo and people who are driven by compassion and possibility. If you want your work to make a powerful difference in the lives of others, explore an Optum career today.