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Customer Service / Call Center Representative

Location
Indianapolis, IN

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nnJob DescriptionnnConduent is looking for qualified candidates who have a passion for customer care. Come join our growing team in Indianapolis, IN!nConduent offers these benefits to you:nnRegular full-time employmentnHours Monday - Friday between 8:00 a.m. - 8:00 p.m.nNo Weekends or Holidays!nMedical, Dental and Vision InsurancenEmployee Discounts at local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!nGrowth OpportunitiesnFun working environmentnnnThis position is supporting customers using a medical device, working onsite with our client, Roche Diabetes Care. Working in a contact center environment as a Customer Service /Call Center Representative allows you to connect on a first-hand basis with the customer. Our customer-base is vast; therefore, we are looking for English-only speaking candidates and bilingual English/French candidates. *Pay differential for English/French-speaking candidates*nnResponsibilities:nnRespond to customer inquiries in a contact center environment.nCreate an exceptional service experience to the customer.nProvide technical support and educate the customer on the use of the blood glucose meter, test strips, and lancing devices.nProven ability to multitask while maintaining a high attention to detail.nIdentify adverse events as reported by the customer.nDocument customer interactions in the appropriate software in a highly regulated environment.nSuperior verbal, written, and listening skills required.nAbility to professionally receive regular feedback/coaching and apply it to continually improve future customer interactions.nnIf you meet the requirements of this position and want to work for an innovative, growing company with a great marketplace reputation, apply today for immediate consideration.nnJob RequirementsnRequirements:nnCall Center Representatives are required to meet the following:nBachelor’s degree preferred – no previous experience needednAssociate’s degree with 3 years of related experience requirednAccurate and efficient typing skills (minimum 40 wpm) required.nStrong communication skills required, including oral, written, and active listening to identify gaps and ask appropriate, probing questions.nAbility to meet KPIs (Key Performance Indicators) required.nStrict adherence to perfect attendance policy during 90-day training period.nAchieve classroom proficiency via assessment and certification process.nDemonstrate mastery of product knowledge through initial and ongoing training.nnn

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