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Job Details

Lead Account Service Representive Call Center

Company name
Municipal Employees Credit Union of Baltimore

Location
Baltimore, MD, United States

Employment Type
Full-Time

Industry
Call Center, Customer Service, Finance

Posted on
Jan 28, 2021

Valid Through
May 13, 2021

Apply for this job






Profile

Lead Account Service Representive (Call Center)

Department:

162,CALL CENTER

Location:

Baltimore, MD

START YOUR APPLICATION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE

- our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

MECU is currently searching for our newest team member to join our Call Center as an Senior Account Services Representative - Inbound

SUMMARY:

Projects a professional company image through telephone interactions with members. Serves as a resource to Account Service Representatives. Responsible for the daily activity of unit's production within the call center. Ensures quotas for service volume, call Quality and timeliness are met. Conducts daily huddles with work unit. Conducts team meetings to insure agent’s skills are current. Responsible for motivating team members on a daily basis. Mentors and holds monthly coaching sessions with employees. Assist management with hiring processes and new hire training. Serves as a subject

matter expert for all the unit's processes. Ability to perform all duties of all Account Services Representative levels.Available to handle more technical in nature and/or escalated member calls.

QUALIFICATIONS:

Minimum H.S. diploma, Associated degree preferred

Four (4) years call center experience strongly preferred and 2-yrs customer service experience required

Exceptional customer service and interpersonal phone etiquette skills

Strong computer application skills

Strong oral/written communication skills

Must be results oriented

Quick learner and motivated to be a consistent performer

Attendance and punctuality are a must

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.

START YOUR APPLICATION

Company info

Municipal Employees Credit Union of Baltimore
Website : http://www.mecu.com/

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