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Job Details

Call Center Specialist Hotel Reservations

Company name
InterContinental Hotels Group (IHG)

Location
Charleston, SC

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Profile

Are you looking for a better career opportunity? Do you want to work for a company that truly cares about its people? Well look no further because you have found us. Who are we? We are IHG (InterContinental Hotels Group). Never heard of us? Thats okay, we know youve heard of some of our brands. Youve heard of Holiday Inn and Holiday Inn Express right? Those are ours. How about Crowne Plaza or Staybridge Suites? Those are ours too. We also own InterContinental, Hualuxe, Kimpton Hotels, Even Hotels, Hotel Indigo, and Candlewood Suites. In all we have over 5,000 hotels worldwide and we are growing all the time. IHGs contact center has been a fixture in the Lowcountry for 20 years and we arent going anywhere! We have great hotel brands, but its our people that make us elite. We are a company that truly cares about our customers, our colleagues, and our communities. We have been recognized again and again as one of the top employers in South Carolina and the world because we give our employees room to be themselves and together we deliver Great Hotels Guests Love. So, what do you say? Do you want to join our award winning team in our Charleston Reservations Office? We certainly hope so. Below is a bit more about the role. We genuinely hope you choose to apply. As a Call Center Specialists, Hotel Reservations at our Charleston Reservations Office you will: * Answers calls from guests all over North America interested in staying at any of our hotels * All calls are inbound (they call us) Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs Deliver a great customer experience At IHGs Charleston Reservations Officewe offer a challenging and supportive environment that allows our people to grow. Weve won plenty of employer awards over the years and are most proud of the ones that acknowledge our investment in our people. We were recently named a Best Place to Work in South Carolina for the fourth consecutive year! We also just won a 2017 Top Employer Award from AON. Apply today to see why we are one of the worlds best companies. Our call center is conveniently located in Festival Centre at 5101 Ashley Phosphate Road, Suite 160 in North Charleston. Keywords: Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation, Hospitality, Service, Call Center Office, Office Job, Resort, Vacation Ideally, candidates will haveexperience in customer service, call center, sales, and/or hotels but we are interested in you even if you dont. Some of our best employees came to IHG with no work history at all (please submit a resume even if you have no work history). We are looking for great communicators who have the ability toquickly develop rapportwith our guests.Candidates with strong interpersonal and customer service skills, stable work history, excellent verbal communication skills,and the ability to quickly navigate web pages. * $11 to $17 per hour * Base is $11 per hour commission for reservations booked (all calls inbound) * Current average is just over $13 per hour $1 per hour shift differential for hours worked after 5 pm or any hours worked on Saturday & Sunday New hires work afternoon, evening, and weekend hours * New schedule bids every 4 months so moving into a preferred schedule usually doesnt take long Casual dress 7 days a week Benefits: * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * Tuition Reimbursement * Matching 401(k) * Disability Insurance * Paid Personal Days * Paid Vacation * Hotel Discounts Worldwide * Advancement Opportunities * Free On-Site Arcade Games * And Much More! So are you finally ready to get a better job? Apply today and see for yourself why IHG was voted one of South Carolinas top employers. IHG is an equal opportunity employer Minority / Female / Disabled / Veteran

Job Type

Permanent

Job Reference

CHA000779

Job ID

19448080

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Company info

InterContinental Hotels Group (IHG)
Website : http://www.ihg.com

Company Profile
A global company with 9 hotel brands. With over 4,700 hotels and nearly 674,000 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do. IHG's family of hotel brands has a powerful heritage that guests know and love, with hotels that are instantly recognised by millions around the world. From the first Bass brewery in 1777 to one of the world's leading hospitality companies, IHG's history is one of pioneering people and new ideas, built on a foundation of consistency, trust, innovation, caring and resolve. In April 2003, InterContinental Hotels Group (IHG) was officially formed following Six Continents PLC's separation of the group's hotels and soft drinks businesses from the retail business (named Mitchells & Butlers plc). Over the last decade, IHG has worked relentlessly to build its brands, talented people and delivery systems and underpin it all by our responsible business practices. In 2013, IHG has over 4,700 hotels in nearly 100 countries around the world. IHG's goal is to create Great Hotels Guests Love; its brands are in 13 of the 20 largest hotel markets with more guest rooms than any other hotel company in the world.

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