Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Fraud Client Svcs Rep-SPANISH
Bank of America Corporation
Phoenix, AZ
Apply Now >
Bilingual Fraud Client Svcs Rep-SPANISH
Bank of America Corporation
Phoenix, AZ
Apply Now >
Fraud Client Svcs Rep-SPANISH- Bank of America
Bank of America Corporation
Phoenix, AZ
Apply Now >
Bilingual Fraud Client Svcs Rep-SPANISH- Bank of America
Bank of America Corporation
Phoenix, AZ
Apply Now >
Call Center Sales - Phoenix
DISH Network L.L.C.
Mesa, AZ
Apply Now >
View more jobs in Phoenix, AZ
View more jobs in Arizona

Job Details

Fraud Client Svcs Rep-SPANISH

Company name
Alexander Mann Solutions Corporation (BOA

Location
Phoenix, AZ

Apply for this job






5 hit(s)  

Profile

Job Description:

The Fraud Client Services Representative reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor

Required skills:

Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

Customer service experience, demonstrated commitment to providing quality customer service.

Proven history of dependability.

Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer.

Ability to work a flexible schedule to meet business needs.

Experience working in a team environment.

Ability to think critically and use good, sound judgment in decision making.

Self-motivated and goal-oriented.

Excellent verbal and written communication skills.

Ability to effectively handle difficult client issues.

Proficiency in dealing with customers issues in both a routine and complex environment.

Ability to multi-task and proven track record of working independently.

Ability to adapt quickly to changes in the environment.

Are fluent (reading, writing, speaking) in English & Spanish.

Desired skills:

College degree or commensurate work experience preferred.

2-4 years of customer service experience.

Inbound/Outbound call center experience.

Banking/financial services experience.

Knowledge of banking operations

Shift:

2nd shift (United States of America) Hours Per Week: 

40

Job Requirements

Company info

Alexander Mann Solutions Corporation (BOA

Company Profile

Similar Jobs:
Online Contact Center Supervisor
Location : Tempe, AZ
POSITION PURPOSEThe Contact Center Supervisor is responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of 15 - 20 contact center associates.Leads ...
Bilingual Call Center Sales - Phoenix
Location : Gilbert, AZ
May 12, 2018 Overview: DISH is aFortune 200 company with more than $15 billion in annual revenuethat continues to redefine the communications industry. Our legacyis innovation and a willingness to challenge the status quo,includin...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169