Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Coralville, IA
View more jobs in Iowa

Job Details

Customer Service Specialist

Coralville, IA

Apply for this job

3 hit(s)  


General Dynamics is currently seeking a Temporary Customer Service Specialists for VIES program in Coralville, IA. The Customer Service Specialist will perform in a help desk and troubleshooting capacity to provide customer service support via the telephone and/or internet to respond to customer inquiries and resolve technical issues. This position requires the ability to work in a technical capacity providing technical support while analyzing complex data and troubleshooting complex customer service related issues.
Job Responsibilities:
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Assists users with the installation, configuration, and upgrade of computer hardware and software of programs in multiple environments and provides education in the use of client mandated software.
Provides end-user software troubleshooting and support.
May troubleshoot, analyze complex data, and resolve advanced application, corrupt database, and data processing issues in an efficient and effective manner.
Properly documents and tracks each issue/ticket in Remedy, and escalates issues that require more advanced research and troubleshooting to the appropriate support organizations.
Properly assigns incident and service request tickets priority using impact and urgency and product categorization classification.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides troubleshooting and support.
Assists in the administration of e-mail systems.
Provides phone support for local and off-site users.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
This position requires a High School Diploma or GED.
1-3 years of related customer service, call center or help desk experience.
Ability to work 10 hour shift schedule.
In an effort to support business need and provide shift support, shift flexability is required.
Candidates will be required to work 40 hours a week for 3 weeks to complete training and after completion of training, the work schedule will be based on program needs. Please be advised that schedules may be changed at any time to accommodate business need.
Working Conditions:
The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas. Work may require some physical effort in the handling of light materials, boxes, or equipment.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
For more than 50 years, **MEMBERS ONLY**SIGN UP NOW***. has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Requisition Number2018-42088
Number of Positions2
Job FunctionAdministration
Full/Part TimeFull Time

Company info

Sign Up Now -

Similar Jobs:
Applications are being accepted for the full-time position of Assistant\/Associate Director for Annual Giving. Under the direction of the Senior director of Advancement Operations, and working closely with the Director of Annual G...
Call Center Agent
Location : Cedar Rapids, IA
Call Center Agent Professional Staffing Group • Cedar Rapids IA Job #686677280 One of Percy’s largest clients has an immediate need for call center agents at a brand new location in the Cedar Rapids area. This opportunity is a t...
A well-established company in Cedar Rapids, IA is NOW HIRING for full time Customer Service Representatives to join their team! Required Experience: - 1 year plus customer service (could be retail or restaurant) OR Office rel...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168