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Job Details

Call Center Representative

Company name
Arcadia Solutions, LLC

Rockford, IL

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The Call Center Representative is responsible for answering the phones in a timely and courteous manner and providing appropriate answers to callers.  Additional projects and assistance with mailing projects is also required.

Assure the accurate and timely handling of client calls with total follow through.
Provide excellent customer service.
Answer client and provider questions including, but not limited to:  claims payment, status and coverage information.
Interpret client health plan protocol.
Backup to the claims processing area by assisting with reports and workflow queues as assigned.
Check tracer documentation
Phone call logs
Return incoming calls
Return mail investigation
Other duties as assigned


Proficiency in Microsoft Office Applications
Excellent verbal and written communication skills
Spanish speaking (preferred)
Good attention to detail and commitment to quality
Positive mental attitude
Ability to multi-task
Deadline oriented
Ability to work independently with minimal supervision
Health Care/Health insurance background preferred


High school diploma.


Company info

Arcadia Solutions, LLC
Website :

Company Profile
Arcadia Solutions was founded on the premise that while the problems we solve for our customers may be complicated, the way we operate our company and work with our customers should be straightforward and uncomplicated. Arcadia is a company founded, built, and managed by professional consultants with extensive experience in implementing complex business applications and process. Our objective is to be the best practitioners at what we do. Arcadia Solutions is dedicated to achieving results for our customers and partners by driving quantifiable results from the projects in which we are engaged. We pride ourselves in working to help refine and execute on our customers’ specific business goals. Our role as a partner and trusted advisor means that success is achieved only if we have helped our customers meet or exceed these goals.

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