: Position Summary This position is responsible for answering telephone calls; providing personalized seamless service to health care provider clientele and parent\/patient callers; responding to inquiries with knowledge of client services and programs; and prioritizing complex and emergent situations. Qualifications : * One to three years of customer service work, preferably telephone-based. * Strong basic computer skills and keyboarding skills. * Demonstrated excellent written, verbal and interpersonal communications skills. * Demonstrates a pleasant telephone voice and helpful manner. * Ability to work effectively with minimal supervision; while understanding role as a part of a team. * Excellent problem solving and follow up skills. * Understanding of basic medical terminology helpful.