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Customer Care Rep - French-Canadian Speaking

Crystal Lake, IL

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Customer Care Rep - French-Canadian Speaking
Snap-on Tools

Crystal Lake
Job #700138365
POSITION TITLE: Customer Care Rep – French-Canadian Speaking POSTED: 06/06/2018 REPORTS TO: Customer Care Supervisor GRADE: 24 DEPARTMENT: Customer Care Center LOCATION: Work From Home or Crystal Lake, IL Position Summary: Provide a world class customer experience to all Snap-on franchisees, customers and associates through all media channels available in the Customer Care Center. Must be able to speak and read French-Canadian. After the 6 week training period, this position may be eligible for a limited to full-time home-based opportunity. Key Tasks: Champion the Voice of the Customer within the business. Meet or exceed individual department metrics. Receive and resolve complex customer interactions. Expedite orders through production plants, vendors and distribution centers. Provide technical product, statement and order management support. Add value by offering promotional product on every call. Provide Sales Support to franchisees and FPTs. Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity. Respond to customer requests for quotes and product information. Work with customers; field sales personnel, vendor & internal depts. in solving customer service issues. Process customer orders into LN operating system. Generate, update and close customer notes in CRM database in compliance with guidelines. All other duties assigned by management. Requirements: Must be able to speak and read French-Canadian. Minimum 2 years Customer Service or sales experience. Minimum high school diploma or equivalent. Bachelor’s degree preferred. Excellent PC skills, knowledge of Microsoft Office, and internet protocol Ability to execute against sales targets. Must be creative and willing to adapt to changing business demands. Good listening skills. Strong understanding of total process of order entry, distribution, financial & inventory linkages. Excellent ability to prioritize own workload. Must be proficient in verbal & written communication and able to quickly transition between various media channels effectively. Ability to be flexible in daily activities, change priorities and coordinate multiple tasks. Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company. Ability to use a wide range of procedures, analyze situations to determine what action should be taken within limits of standard practice. Internal and External Applicants Apply Via Snap-on Website Job openings remain posted for 3 business days. Applications must be received within the 3 day posting period unless an employee has been off work for the full 3 days and the job is still open for bids. It is an employee’s responsibility to inquire regarding job postings during an absence. Refer to your Employee Handbook for Job Posting/Transfer eligibility criteria and more information. Temporary and part-time employees will be considered only after consideration is given to all interested full-time employees who meet the qualifications. Snap-on is an Equal Opportunity Employer, M/F/D/V
Updated 07/12/2018
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