Sears Brands, LLC
Employment Category: Regular, Part-time Job Function: Call Center Store ID: 24620: SHP Lake Mary FL Call Ctr Job Summary: The Appointment Specialist is responsible for qualifying and setting required appointments for the sales force. The incumbent must maintain and exceed individual target levels of performance (productivity, SIT percentage, conversion rates) while providing highest level of customer service to the Sears customer and sales force. Job Requirements Job Duties\/Responsibilities: \u2022 Receives training\/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist \u2022 Makes all calls with the mindset that they are in part responsible for the customer's first impression of the company. Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion \u2022 Schedules appointments for assigned office allowing sufficient time between appointments for the sales presentation and travel times \u2022 Protects the company's investment by maximizing the conversion of leads to appointments \u2022 Completes all assigned responsibilities within standards established for SIT percent (the number of appointments that get a presentaiton) , PNG (No good rates (conversion of leads to appointments) and productivity percentages. \u2022 Dispositions all leads according to established guile lines (i.e., Primes, Plus, Run-bys, etc.) \u2022 Manages lead banks to maximize their performance by the organized working and proper disposition of leads by established guidelines within Appointment Center Standard Operating Procedures. \u2022 Serves as a liaison between sales force and Sears's customer \u2022 Maintains good working relationship with marketing team members and sales force \u2022 Serves the customer to achieve the highest level of customer service to include scheduling appointment to see customer as quickly as possible based on appointment availability and customer needs \u2022 Works leads by established process designed to protect the marketing investment \u2022 Satisfies each customer with the highest level of service and communicated daily with management anything that may limit our ability to do so \u2022 Performs other duties as assigned Required Skills: \u2022 Basic computer skills \u2022 Excellent communication and interpersonal skills \u2022 Ability to handle customer concerns and demonstrate initiative in resolving in a timely manner \u2022 Ability to effectively manage time, establish priorities and handle multiple tasks \u2022 Ability to be self motivated and focused, with the ability to work under pressure as a team member within a large group \u2022 Ability to work a varied work schedule to meet the needs of the department \u2022 Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner \u2022 Ability to read a map Preferred Skills: \u2022 College degree Education Requirements: HS Graduate or Equivalent Years of Related Experience: 1-2 Years Age Requirement: 18 #HomeServices
Sears Brands, LLC
Website : http://www.searsholdings.com
Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection. We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like the Heroes at Home program. We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR® " Partner of the Year - Sustained Excellence Award" for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.