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Job Details

Contact Center Representative Physician Support

Company name
Providence Hospital

Location
Indianapolis, IN

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Department: Physician Support Services 007 Additional Job Details: Full-Time Days,\u00a080 Hours Bi-Weekly,Varied hours Monday-Friday to support 7am-5:30 pm operations. Potential 1\/2 days on Saturdays. Ability to accommodate non-traditional work schedules. About Us St. Vincent, part of Ascension, is a nonprofit, faith-based health system that is guided by our mission to provide compassionate, personalized care, especially for those who are vulnerable. St. Vincent is one of Indiana\u2019s largest employers with 22 ministries serving 57 counties in central and southern Indiana. Our 134-year-old health system includes a wide range of services including cardiovascular care, women\u2019s and children\u2019s health, neurosciences, cancer care, orthopedics, bariatrics, primary care, emergency medicine, imaging, general surgery and long-term acute care. Job Description Job Summary: The Contact Center Representative answers incoming calls and performs triage of inquiries. Responsibilities: Responds to telephone and\/or Internet inquiries from customers seeking information and\/or resources., following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. May perform additional clerical duties as assigned. Qualifications Licenses\/Certifications\/Registration: Preferred Credential(s): Minimum Qualification: None Required Education: Minimum\u00a0Qualification: High School diploma or equivalent Work Experience: Minimum Qualification: One year of experience working in a customer service role. Preferred Qualification: Experience working within a call center environment. Ability to work independently and in a team setting. Bilingual preferred. Medical office\/patient scheduling preferred. Excellent oral & written communication & interpersonal skills including customer service phone skills & active listening. Professional and courteous demeanor and ability to collaborate with a team. Strong system skills and ability to learn, retain and apply large amounts of product, procedure, policy and system information.

Company info

Providence Hospital
Website : http://www.providencehospital.org

Company Profile

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