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Job Details

Consumer Relations Representative Lititz Pa

Company name
Gage Personnel

Salary
13.00-14.00

Location
Ephrata, PA

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Consumer Relations Representative, Lititz Pa

Full-time- 8-430p/ 9-5:30pm/10-7pm (available shifts)

Part-Time- 10-3pm/ 11-4pm/ 12-5pm/1-6pm (flaxable Part-time hours)

Pay $13-14 Doe

Temp to Hire or Seasonal

The ideal candidate will be detail-oriented with excellent written and verbal communication skills with a minimum of one-year customer service experience, preferably in a call center setting, and is passionate about helping each and every consumer they come in contact with. It’s important to be comfortable with current technology, and experience with Live Chat is a plus.

 Essential functions and responsibilities:

Advocate for the consumer and exemplify exceptional customer service skills

Exhibit excellent problem solving skills to transform vague situations into defined problems and provide solutions

Provide advanced information and education to consumers regarding products and services and identify opportunities to suggest additional products

Record details of inquiries, comments or complaints, and alert Supervisor of trends that may impact the business

Understand the “trouble points” on products and walk consumer through problem solving

Conduct administrative follow-up work to evaluate and improve consumer satisfaction

Thrive in a fast paced, high energy department

Remain professional when challenged with difficult situations

Regular attendance is required to maintain the functions of the job

Education, experience, and other qualifications:

Customer service or sales experience preferred; Call Center experience a plus

Familiar with all Microsoft products (Excel, Word, Access, PowerPoint)

Familiar with the Internet and Ecommerce practices

Bachelors Degree in Business, Marketing, or Communications preferred

Typing speed of 40 wpm or greater preferred

Employment Type:

Customer Support / Client Care

Pay Rate:

13.00-14.00

Location / Area:

Ephrata, PA

Dont have a resume?

Contact us to apply in-person.

Walk-In Interview and Application Hours: 8AM-4PM Monday through Friday, or by appointment. Must have appropriate form(s) of ID/Proof of Eligibility to Work in the US to register.

Please call our Corporate Office with inquiries at 610-376-1771.

Interested in this job?

Send us your resume

What Our Candidates are Saying

I had a great experience with Gage - their personnel is so caring and understanding. They try and help with whatever they can. They are there whenever you need if you have any questions. I recommend Gage to everyone I know that is looking for a job because my experience with them was outstanding. I love Gage Personnel.

— Jennifer C.

Read all candidate testimonials

Gage Personnel is proud to be a

Certified Woman-Owned Business and Diversity Supplier.

Women’s Business Enterprise National Council (WBENC)

Company info

Gage Personnel
Website : http://www.gagepersonnel.com

Company Profile
More staffing experience. With over 100 years of combined staff experience, we are quite proud of our team and certified recruiters. All of our staffing specialists are trained experts in their respective fields, including safety and compliance. - See more at: http://www.gagepersonnel.com/about/#sthash.5kYIvjrU.dpuf

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