Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Customer Service Representative I
Centene Corporation
Baton Rouge, LA
Apply Now >
school support admin
MasteryPrep
Baton Rouge, LA
Apply Now >
Long Term Care Client Monitoring Phone Specialist
Conduent Business Services, LLC.
Baton Rouge, LA
Apply Now >
Transaction Sr Processor - Long Term Care Client Monitoring Phone Specialist
Conduent Business Services, LLC.
Baton Rouge, LA
Apply Now >
Customer Care Representative I - Wallingford, CT - PS4228
Anthem Insurance Companies, Inc
Baton Rouge, LA
Apply Now >
View more jobs in Baton Rouge, LA
View more jobs in Louisiana

Job Details

IT Analyst 1 Call Center Analyst

Company name
Louisiana State University

Location
Baton Rouge, LA

Apply for this job






2 hit(s)  

Profile

IT Analyst 1 \u2013 Call Center AnalystOffice of Research and Economic Development \u2013 National Center for Disaster Fraud (NCDF)Louisiana State University\u00a0\u00a0This is a supervisory, unclassified position at the National Center for Disaster Fraud (NCDF), a program within the Stephenson National Center for Security Research and Training (SNCSRT) at LSU.The Call Center Analyst helps to oversee the daily operations and personnel assigned to the call center, under the direction of the Call Center Managers and the Program Director.\u00a0Job Responsibilities:\u00a0Edit and approve fraud complaints in respective agency databases.Return complaints entered incorrectly to student workers for correction \/ training.Document common complaint processing errors for future training opportunities.Develop and maintain electronic error tracking system.Test, document, and implement new processes and technologies to be used in the call center.(40%)\u00a0Helps to oversee the daily operations and personnel assigned to the call center, including but not limited to: coaching and developing student workers, preparing and implementing staffing schedules, performing call audits, handling call escalations and taking calls as needed, processing administrative paperwork, document editing and reporting.(40%)\u00a0Serves as a liaison with the NCDF partner agencies, responds to agency questions\/concerns, and provides timely feedback.(10%)\u00a0Develop and implement new and ongoing hotline training for student workers.(5%)\u00a0Test, document, and implement new processes and technologies to be used in the call center.(5%)\u00a0Minimum Qualifications:\u00a0Bachelor's Degree and one (1) year of supervisory experience and fluency in Spanish.\u00a0Preferred Qualifications:\u00a0Bachelor's Degree and two (2) years of supervisory experience.\u00a0Special\/Physical Qualifications:\u00a0Proficient in Microsoft Office.Excellent analytical and verbal\/written skills, as well as attention to detail and follow-up.Flexible and adaptable to changing environment and new types of work.Availability to work full-time in either a day or afternoon\/evening shift as per call center need.Must pass a federal background check.May be required to be on-call or work holiday and\/or weekends, or during emergency situations such as hurricanes or other natural disasters.Occasional travel may also be required.Additional Position Information:\u00a0Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.The application deadline is April 19, 2018.\u00a0Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; annual and sick leave; 14 paid holidays; wellness benefits; tuition exemption; training and development opportunities; employee discounts and more!\u00a0LSU is committed to diversity and is an equal opportunity\/equal access employer\u00a0HCM Contact Information:\u00a0Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu.\u00a0Quick link at ad URL: https:\/\/lsu.wd1.myworkdayjobs.com\/LSU\/job\/LSU---Baton-Rouge\/IT-Analyst-1---Call-Center-Analyst_R00021667The Advocate .Category: , Keywords: Call Center Analyst

Company info

Louisiana State University
Website : http://www.lsu.edu

Company Profile

Similar Jobs:
Customer Service Representative
Location : Baton Rouge, LA
Job Description Cintas is seeking a Customer Service Representative to\u00a0provide customer service to both our internal partners and our external customers through various activities.\u00a0Duties include, but are not limited to...
Customer Service Representative
Location : Baton Rouge, LA
Requisition Number: 10666  Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Duties include, but...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168