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Job Details

Support Representative - Juicer Crowd Sourcing

Location
San Francisco, CA

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Profile

Lime is a smart-mobility provider that offers cities an array of mobility products including Lime-E e-assist bicycles and Lime-S electric scooters. Lime aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability.
The Lime Juicer program is a new program where people get paid to charge scooters on a nightly basis in their own home. Occasionally problems with charging scooters, the Juicer app or general questions will arise and need to contact the Juicer Care team. We’re hiring a Juicer Support Manager to manage a team of Support Reps communicating with our Juicers in local markets.
Responsibilities
Manage a team that address time-sensitive issues, such as payments, account questions, driver issues, or hardware troubleshooting by phone and email with tact and the utmost professionalism
Handle escalated inbound Juicer interactions providing best in class support for each Juicer Partner
Analyze data around inbound contacts and create workforce staffing schedules and implement efficiency opportunities
Work cross functionally to identify areas of opportunity for Lime to improve the experience of Juicers
Requirements
Passionate leader with a positive attitude - knows how to motivate others and have fun while doing so
Service mindset – love helping people
Excellent communicator, especially between teams
Comfortable in a rapidly changing environment
Previous call center management experience
Excellent customer service skills and experience
Ability to empathize with others about issues they may be having
Strong communication and interpersonal skills
What We Offer
Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018
Scale with a rapidly growing organization, with tons of opportunity for growth
Play a role in the transformation of urban mobility and sustainability
Work with a team of fun and motivated people
Competitive salary and benefits
We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer.

Company info

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