Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in McKinney, TX
View more jobs in Texas

Job Details

Customer Retention Representative 11103

Company name
Globe Life And Accident Insurance Company

McKinney, TX

Apply for this job

3 hit(s)  


Job Description
Customer Retention Representative The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. Summary Job Description:We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance. Primary duties & responsibilities:Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document informationClearly explain the policy benefits and premiums due to customersAbility to solve complex policyholder issues with a positive attitudeUse discretion and tact when speaking with customersReselling the benefits of our policiesRequired Skills:Required Knowledge, Skills, & Abilities:Excellent oral and written communicationSuperior customer service skills required - friendly, efficient, good listenerProficient use of the computer, keyboard functions and Microsoft ExcelAbility to work under pressure and multi-taskExcellent organization and time management skillsMust be detail-oriented with the ability to analyze information and make logical conclusionsHave a desire to learn and grow within the CompanyRequired Experience:Education & Work Experience:High school diploma or equivalent1 years of experience; previous inside sales experience a plus Physical Requirements:Heavy phone and PC useSitting and wearing a headset for extended periods of timeReaches above shoulder levelSome overtime may be required Hours:Full-time and part-time positions available with flexible scheduling; Part-time must work Saturday morning shift (4 hours). You'll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.

Company info

Globe Life And Accident Insurance Company

Company Profile

Similar Jobs:
Customer Retention Representative
location McKinney, TX
Customer Retention Representative The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in en...
\n\tThe CarMax Business Office has exciting opportunities for part-time Business Office Associates (BOA). The flexible work schedule offers rotating shifts and hours to fit in with your other daily activities. Potential advancem...
Quality Assurance Representative
location McKinney, TX
Quality Assurance Representative The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwr...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168