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Job Details

Customer Retention Representative 11103

Company name
Globe Life And Accident Insurance Company

Location
McKinney, TX

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Job Description
Customer Retention Representative The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. Summary Job Description:We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance. Primary duties & responsibilities:Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document informationClearly explain the policy benefits and premiums due to customersAbility to solve complex policyholder issues with a positive attitudeUse discretion and tact when speaking with customersReselling the benefits of our policiesRequired Skills:Required Knowledge, Skills, & Abilities:Excellent oral and written communicationSuperior customer service skills required - friendly, efficient, good listenerProficient use of the computer, keyboard functions and Microsoft ExcelAbility to work under pressure and multi-taskExcellent organization and time management skillsMust be detail-oriented with the ability to analyze information and make logical conclusionsHave a desire to learn and grow within the CompanyRequired Experience:Education & Work Experience:High school diploma or equivalent1 years of experience; previous inside sales experience a plus Physical Requirements:Heavy phone and PC useSitting and wearing a headset for extended periods of timeReaches above shoulder levelSome overtime may be required Hours:Full-time and part-time positions available with flexible scheduling; Part-time must work Saturday morning shift (4 hours). You'll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.

Company info

Globe Life And Accident Insurance Company

Company Profile

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