Contact Center Representative II
Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician and departmental directories are correct and up-to-date. Pages appropriate providers and clinics when necessary. Obtains patient demographic and contact information for parents requesting to speak with a nurse. Inputs information into nurse advice line triage system accurately and efficiently.
- Associate's degree or equivalent
o Prior work experience could be accepted in lieu of a degree
- 3 years' experience required
- Candidate must have basic typing and good communication and customer service skills
- Previous experience operating switchboard is preferred in order to manage the volume and **** wpm typing
- Computer skills required