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Contact Center Representative II

Kansas City, MO

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Contact Center Representative II
Kansas City
Job Responsibilities:
Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician and departmental directories are correct and up-to-date. Pages appropriate providers and clinics when necessary. Obtains patient demographic and contact information for parents requesting to speak with a nurse. Inputs information into nurse advice line triage system accurately and efficiently.
Job Requirements:
- Associate's degree or equivalent
o Prior work experience could be accepted in lieu of a degree
- 3 years' experience required
- Candidate must have basic typing and good communication and customer service skills
- Previous experience operating switchboard is preferred in order to manage the volume and **** wpm typing
- Computer skills required
EEO Employer/Disabled/Vet
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