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Call Center Representative - Direct Hire


Fort Washington, PA

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nnJob DescriptionnThe Customer Care Representative is responsible for assisting our client customers in the servicing of their mortgage. This is a call center role - previous call center experience is required. This is a direct-hire opportunity. rrrr Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelinesr Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and proceduresr Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.r Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.r Provides written and verbal responses to customer inquiries as needed.r Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.rnnJob Requirementsnrr Previous Call Center Experiencer Experience in Banking / Mortgage / Financial services a PLUSr OT available r Benefits r

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