Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Parsons, WV
View more jobs in West Virginia

Job Details

Contact Center Manager

Company name
Nest Labs

Location
Parsons, WV

Apply for this job






1 hit(s)  

Profile

Description Nest's Customer Support Organization (CSO) is responsible for taking care of Nest\u2019s consumer, professional, retailer, and channel partner customers with everything from pre-sales and order management questions to training and technical support.\u00a0 The work: Deploy contact center strategies, build partnerships, lead operations, and ensure competencies and compliance at a given site (location) to provide high quality customer care and technical support for customers Lead a partner-resourced team to contribute to the network-wide contact center operations, directing their support activity, guiding their performance, and tracking their results Work with selected vendors to align contact center operations with the contract (i.e., statement of work), product portfolio, customer requirements, contact volumes, channel dynamics, policies & procedures, and any special business programs and targets Maintain appropriate staffing, training and service levels and standards to optimize customer satisfaction with total support costs Oversee the implementation of the company\u2019s prescribed policies and procedures to ensure efficiency, effectiveness, and compliance Foster agent proficiency at the site by focusing on vendor-administered selection criteria, on boarding, work environment, skill development, certification, remediation, rewards, communications, and career paths Act as a liaison between Nest and the partner site to maintain network disciplines and performance involving telecommunications, tools, and protocols to ensure proper capacity planning, contact distribution, event routing, interaction quality, data capture, and agent productivity Minimum qualifications: Bachelor\u2019s degree 4 years of experience in contact center operations Management and\/or supervisory experience 1 years working in customer service function for a hi-tech or consumer electronics product Experience in deploying, administering, or using CRM and\/or Telephony systems Experience in working in a cross-team and cross-site collaborative environment Preferred qualifications: Executive-level communication skills and experience Track record of excellent business judgement and application of best practices in operations Ability to make key decisions independently and under pressure Program and project management expertise and\/or credentials Vendor management experience Analytical and detail-oriented

Company info

Nest Labs
Website : http://www.nest.com

Company Profile

Similar Jobs:
If you are looking for an opportunity to bring and put into action your exceptional customer service skills to start building a thriving and rewarding career with an industry-leading healthcare organization - we have been waiting ...
Contact Center Representative
location Parsons, WV
Education Requirements: High School Diploma or GED Associates Degree preferred Required Skills: Prior customer service experience Exceptional customer service skills Dedication to customer support and satisfaction Reliab...
I was very pleased with the CallCenterCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169