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Senior Recoveries Service Representative

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Chesapeake, VA

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Chesapeake (12051), United States of America, Chesapeake, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Senior Recoveries Service RepresentativeThe Inbound Service Group is focused specifically on providing quality service to customers on various call types and taking appropriate action to resolve customer needs on a first call basis.  While at times associates will have the ability to fulfill customer requests, associates will also utilize multiple tools and resources to identify the department that can further assist with the customer's inquiry.Candidates must possess the following qualifications:-       Strong Customer Experience and overall Quality scores-       Dependable with a solid attendance record, and not currently on any type of disciplinary action.-       Effective time management in a flexible and ever changing environment-       Ability to multi task-       Excellent organizational and communication skills-       Strong independent problem solving skills -       Exceptional listening, questioning and call control techniques -       Ability to adhere to a proven standard of work processBasic Qualifications:- High School Diploma, GED or Equivalent Certification or Military Experience- At least 1 year of customer service experiencePreferred Qualifications:- At least 2 years post-high school education or Associate Degree - At least 1 year experience in a call center environment or in loss mitigation - Experience in Microsoft Office- At least 2 years of experience in a customer contact environmentAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.,educationRequirements:Chesapeake (12051), United States of America, Chesapeake, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Senior Recoveries Service RepresentativeThe Inbound Service Group is focused specifically on providing quality service to customers on various call types and taking appropriate action to resolve customer needs on a first call basis.  While at times associates will have the ability to fulfill customer requests, associates will also utilize multiple tools and resources to identify the department that can further assist with the customer's inquiry.Candidates must possess the following qualifications:-       Strong Customer Experience and overall Quality scores-       Dependable with a solid attendance record, and not currently on any type of disciplinary action.-       Effective time management in a flexible and ever changing environment-       Ability to multi task-       Excellent organizational and communication skills-       Strong independent problem solving skills -       Exceptional listening, questioning and call control techniques -       Ability to adhere to a proven standard of work processBasic Qualifications: - High School Diploma, GED or Equivalent Certification or Military Experience- At least 1 year of customer service experiencePreferred Qualifications: - At least 2 years post-high school education or Associate Degree - At least 1 year experience in a call center environment or in loss mitigation - Experience in Microsoft Office- At least 2 years of experience in a customer contact environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please **** or via email at ****. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to ****Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:RY,identifier:R51818,industry:Full time,title:Senior Recoveries Service Representative,url:****One - US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Chesapeake,addressRegion:Virginia,addressCountry:United States,streetAddress:,postalCode:}}}

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