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Job Details

Call Center Representative

Company name
Alorica Inc.

Diamond, MO

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GET TO KNOWALORICA At Alorica, we only do one thing \u2013 make lives
better, one interaction at a time.We\u2019re a global leader in
customer service and experience, serving the world\u2019s biggest brands
with tens of thousands of employees in hundreds of locations around
the globe. JOB
SUMMARY Your mission
(should you choose to accept it) is to offer customer support
through phone, email, online chat or social media to customers who
have questions, concerns or confusion around a particular product
or service. You\u2019re literally the voice of
the brand, and a strong relationship between our clients and their
customers starts with you.So only the awesome need apply. KEY JOB
RESPONSIBILITIES Talk to customers over the phone, email,
online chat or social media to resolve their questions or concerns
Maintains and updates
customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to
supervisor when necessary and appropriate
Responds to requests for assistance and\/or
possible processing of credit card
authorizations Tracks
call-related information for auditing and reporting purposes
Provides feedback
reports on call issues related to downtime and\/or training
issues Upsells to
customers as necessary WHY JOIN
ALORICA? Every day,
we aim to live up to our mission of creating insanely great
customer experiences.But as Alorica employees, giving back matters
just as much \u2013 that\u2019s why we\u2019re so proud of Making Lives
Better with Alorica, a non-profit, 501(c)(3) organization
dedicated to providing assistance to employees, their families and
the people, organizations and communities who support
them. Simply put, we want to make lives
better\u2026one interaction at a time.And to do that, we need the very
best people to join us. But please, allow us
to entice you further! As an Alorica employee, you may
receive: Paid
training Flexible
training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick
time Retirement
planning options (401(k))
Employee discounts through client
programs Working at Alorica means potentially having the
freedom to explore all kinds of career options \u2013 from customer
service, training, and tech support, to management, recruiting and
more.Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed \u2013
because when you\u2019re at your best, that\u2019s when we\u2019re at
our best. So what do you say? Ready to take the next step? JOB
Minimum Education and Experience:
High School
Diploma or GED required; college degree
preferred Customer
service experience a plus
Phone-related customer service a
major plus
Familiarity with Microsoft Windows, Word, and Excel
applications Bilingual
language skills a plus
Knowledge, Skills and
Stellar customer service skills \u2013 and an overwhelming
desire to make lives better, one interaction at a
time Ability to use
phone and computer systems
Excellent oral and written communication skills
listening\/comprehension skills
Ability to stay composed and
Conversational, patient and confident, with a positive
attitude WORKING
Work Environment A climate controlled, contact
center environment \u2013 filled with amazing people, incredible career
opportunities and the occasional dance-off
Constant usage of phone and computer
systems Physical
Demands Constant sedentary work.
You\u2019ll typically be sitting for most of the time, so be sure get up
and stretch once in a while.Your circulatory system will thank
you. DISCLAIMER: The above information on this
description has been designed to indicate the general nature and
level of work performed by employees in this classification.It is
not designed to contain or be interpreted as an exhaustive list of
all responsibilities, duties and qualifications required of
employees assigned to this job. TAKE THE NEXT
STEP Let\u2019s make lives better.Let\u2019s defy the status
quo.And let\u2019s go beyond thinking outside the box \u2013 and decide to
obliterate the box instead.
You ready? Let\u2019s do
this. About Alorica: Alorica is an
equal opportunity employer and committed to diversity in its
workforce.Alorica recruits qualified applicants and makes all
employment-related decisions based exclusively on job-related
qualifications, without regard to characteristics such as race,
color, national origin, religion, gender, age, marital status,
disability, veteran status, citizenship status, sexual orientation,
gender identity, or any other status protected by law.

Company info

Alorica Inc.
Website :

Company Profile
At Alorica, our job is to provide customer management solutions that span the entire customer lifecycle and deliver results. But it’s our mission to create insanely great experiences for our clients, customers, and colleagues that really drive us (no wonder our average client relationship lasts 13 years!).Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 50,000 energetic and dedicated team members in 73 locations across the globe, all driven by one goal: to create insanely great customer experiences. We’re in the business of creating smiles. And we want to keep your customers happy with the brightest ones of all. We know how people work, what they love, and have the tech background and know-how to keep ‘em satisfied with start-to-finish customer management outsourcing solutions across the entire customer lifecycle.

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