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Job Details

Rep Client Service I - Pittsburgh PA - req8017

Company name
Quest Diagnostics

Location
Pittsburgh, PA

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\u003Cspan class=\job-content\ itemprop=\responsibilities\\u003E\u003Cp\u003ESchedule: MONDAY-FRIDAY: 10:00 AM - 6:30 PM\u003Cbr\u003EWEEKEND ROTATION\u003Cbr\u003EHOLIDAY ROTATION\u003C/p\u003E
\u003Cp\u003E\u003C/p\u003E
\u003Cp\u003EBasic Purpose:\u003Cbr\u003E* Work in a fast paced environment responding to inbound and outbound activities using multiple modes of communication. Act as an advocate to the client handling and troubleshooting inquiries following appropriate processes. Follow-up with clients on issues that cannot be resolved immediately.\u003Cbr\u003E* Provide best in class first line contact to participants and clients of Quest Diagnostics\u003Cbr\u003E\u003Cbr\u003EDuties and Responsibilities:\u003Cbr\u003E\u003Cbr\u003E* Customer service focus with a professional attitude and excellent listening skills\u003Cbr\u003E* Excellent verbal and written communication skills\u003Cbr\u003E* Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalations\u003Cbr\u003E* Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication\u003Cbr\u003E* Following acceptable department process deliver appropriate response to inbound and outbound tasks\u003Cbr\u003E* Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all times\u003Cbr\u003E* Attentive to detail with the ability to read and follow standard operating procedures and departmental processes\u003Cbr\u003E* Ability to follow directions and take instruction from others\u003Cbr\u003E* Report client concerns using established protocols\u003Cbr\u003E* Escalate issues as appropriate using established protocols\u003Cbr\u003E* Identify and escalate priority issues through proper channels\u003Cbr\u003E* Utilize interpersonal skills to interact effectively with other team members and clients\u003Cbr\u003E* Actively participant in team meetings and trainings\u003Cbr\u003E* Document details of tasks completed and maintain complete and accurate records\u003Cbr\u003E* Understand the importance of Quality Service and how it is measured\u003Cbr\u003E* Consistently meet or exceed performance standards, attendance and schedule adherence\u003Cbr\u003E* Performs other duties as required to meet business requirements\u003Cbr\u003E\u003Cbr\u003EQualifications:\u003Cbr\u003EEducation Preferred: High School diploma or equivalent required\u003Cbr\u003EMedical or Laboratory knowledge is preferred\u003Cbr\u003ESalesforce.com Client Relationship Management software training desired\u003Cbr\u003EWork Experience: Previous customer service experience in a call center setting preferred\u003Cbr\u003EPhysical and Mental: Sit for extended period of time\u003Cbr\u003EAbility to type 40 WPM\u003Cbr\u003EUtilization of multiple computer monitors\u003Cbr\u003EAbility to multi-task between a variety of activities and systems\u003Cbr\u003ELift up to 20 pounds\u003Cbr\u003EReliable attendance and adherence to assigned schedule\u003Cbr\u003EHave reliable transportation\u003Cbr\u003EWork under pressure\u003Cbr\u003EKnowledgeable of internet and PC based software programs such as- Excel, Word, Outlook\u003Cbr\u003EOther: Available to work additional hours as required\u003Cbr\u003EBilingual or fluent in Spanish desired\u003Cbr\u003EDemonstrate Quest Values, Behaviors and Integrity of a Client Service Professional\u003Cbr\u003E\u003Cbr\u003E\u003C/p\u003E\u003C/span\u003E,datePosted:2018-05-16,employmentType:FULL_TIME,industry:Other,hiringOrganization:{@type:Organization,name:Quest Diagnostics},identifier:{@type:PropertyValue,name:Quest Diagnostics,value:J3V4MR6CYJK44SDH52Z},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Pittsburgh,addressRegion:PA,postalCode:15122}}}

Company info

Quest Diagnostics
Website : http://www.questdiagnostics.com

Company Profile
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.

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