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Bilingual Customer Service Representative

Company name
Wood Personnel Services


Smyrna, TN

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Bilingual (Spanish) Customer Service Representative $17 an hour Smyrna, TN Wood Personnel in partnership with Franke is now hiring for a Bilingual Customer Service Representative who is fluent in Spanish. This position is a project based assignment and projected to last 12 months. Could turn to Temp-to-hire for the right candidate. Customer Service Representative is required to serve customers by providing product and\/or service information, resolving issues, and ensuring customer satisfaction.Compensation for Bilingual Customer Service Representative$17 an hourJob duties for Bilingual Customer Service Representative Answers incoming calls, faxes, or emails to assist customers with their service requests; responds promptly to high call volumeMakes outbound calls which may include contacting customers, manufacturers and third party dealers to place orders, initiate and\/or obtain authorization for service, verify warranty and billing status and schedule installation servicesAsks the customer the proper questions to ensure service needs are metMay verify payment information, and authorize credit cards and PO numbersEnsures accurate data is entered into all appropriate systemsTrains new representatives as neededReliable attendance is a mustOther duties as assignedQualifications for Bilingual Customer Service Representative High School Diploma or GED (Must provide Proof of Education)Minimum one-year prior work experience in a Call Center SettingBilingual in Spanish

Company info

Wood Personnel Services
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Company Profile
At WPS, we have always recognized the essential truth about business. The success of any company is rooted in the quality of its employees. That is why we are committed to leading the industry by providing the best in human resources support. As a locally-owned, full-service staffing company, WPS has been a part of the Middle Tennessee business community since 1988. Our exclusive focus on Middle Tennessee has provided us with several advantages - especially when it comes to understanding how to work with Middle Tennessee's best employers and employees. Listed below are our areas of expertise.

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