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Job Details

Customer Care Specialist Work from home - Appleton WI Area - Sat-Wed 1pm-9pm

Location
Appleton, WI

Date Last Verified
Jul 13,2018

Posted on
Jul 12,2018

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Requisition #:
 10152
Functional Area:
  Customer Service; Office/Clerical; Transportation
Employment Type:
  Full-Time
Location:
  Appleton, WI, US
Work Options:
  Train on-site Mon-Fri 8am-430pm in Appleton, WI for approx. 2-3 months. After training is completed this position works from home Sat - Wed 1pm-9pm in the Appleton, WI surrounding area.
Division: 
Technology Solutions 
FLSA Status:
  Nonexempt 
Work Hours:
  1:00 pm - 9:00 pm, Saturday - Wednesday
Position Summary
Come join a  Great Place to Work
 Customer Care Team! We have a 2nd
shift (1:00 pm - 9:00 pm, Saturday through Wednesday) 
opening for you to join our 60 associate team. We will train on-site in Appleton, WI for approx. 2-3 months, then  work from home from a location in the Appleton, WI/surrounding area. 
This team supports J. J. Keller’s web and mobile software solutions, which are sold to businesses to help manage their safety and regulatory compliance needs.  Some examples of these solutions include:   ******** and ****If you are passionate about providing  superior customer 
care 
and  
thrive working in a  fast-paced, growing team
, this position will not disappoint! As a result of a major regulatory change in the transportation industry, J. J. Keller’s solutions have experienced  extreme growth. 
We have a strong history of being recognized as a leader in safety and regulatory compliance and we place high value on ensuring our customers receive world-class customer service.  In this role, you will respond to incoming phone calls from customers who have purchased our solutions. Haven’t supported software or mobile solutions before, don’t worry! We’re looking for individuals with  prior customer service or call center experience
who are  passionate about helping customers 
and have  a willingness to learn
. We’ll provide you  classroom and on-the-job training
 to ensure you have the tools and knowledge to succeed.
Job Responsibilities
Provides front-line telephone and email customer support for all assigned application products/services.
Resolves routine support issues independently.  Refers more complex, non-routine issues to technical support team. Meets department metrics for percentage of calls resolved/escalated.
Tracks all support calls (phone and emails) including contacts, suggestions and resolution to issues in tracking software.
Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
Qualifications
Education:
High School Graduate or General Education Degree (GED.
Experience:
1 year of ****
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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