Date Last Verified
Customer Service; Office/Clerical; Transportation
Appleton, WI, US
Train on-site Mon-Fri 8am-430pm in Appleton, WI for approx. 2-3 months. After training is completed this position works from home Sat - Wed 1pm-9pm in the Appleton, WI surrounding area.
1:00 pm - 9:00 pm, Saturday - Wednesday
Come join a Great Place to Work
Customer Care Team! We have a 2nd
shift (1:00 pm - 9:00 pm, Saturday through Wednesday)
opening for you to join our 60 associate team. We will train on-site in Appleton, WI for approx. 2-3 months, then work from home from a location in the Appleton, WI/surrounding area.
This team supports J. J. Keller’s web and mobile software solutions, which are sold to businesses to help manage their safety and regulatory compliance needs. Some examples of these solutions include: ****, **** and ****If you are passionate about providing superior customer
thrive working in a fast-paced, growing team
, this position will not disappoint! As a result of a major regulatory change in the transportation industry, J. J. Keller’s solutions have experienced extreme growth.
We have a strong history of being recognized as a leader in safety and regulatory compliance and we place high value on ensuring our customers receive world-class customer service. In this role, you will respond to incoming phone calls from customers who have purchased our solutions. Haven’t supported software or mobile solutions before, don’t worry! We’re looking for individuals with prior customer service or call center experience
who are passionate about helping customers
and have a willingness to learn
. We’ll provide you classroom and on-the-job training
to ensure you have the tools and knowledge to succeed.
Provides front-line telephone and email customer support for all assigned application products/services.
Resolves routine support issues independently. Refers more complex, non-routine issues to technical support team. Meets department metrics for percentage of calls resolved/escalated.
Tracks all support calls (phone and emails) including contacts, suggestions and resolution to issues in tracking software.
Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
High School Graduate or General Education Degree (GED.
1 year of ****
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.