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Job Details

Call Center Representative

Company name
Alorica Inc.

Location
Rockport, IN

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GET TO KNOW ALORICA At Alorica, we only do one thing \u2013 make lives better, one interaction at a time.We\u2019re a global leader in customer service and experience, serving the world\u2019s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You\u2019re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https:\/\/olivia.recruiting.ai\/co\/Alorica) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and\/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and\/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences.But as Alorica employees, giving back matters just as much \u2013 that\u2019s why we\u2019re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better\u2026one interaction at a time.And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options \u2013 from customer service, training, and tech support, to management, recruiting and more.Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed \u2013 because when you\u2019re at your best, that\u2019s when we\u2019re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills \u2013 and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening\/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment \u2013 filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work.You\u2019ll typically be sitting for most of the time, so be sure get up and stretch once in a while.Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let\u2019s make lives better.Let\u2019s defy the status quo.And let\u2019s go beyond thinking outside the box \u2013 and decide to obliterate the box instead. You ready? Let\u2019s do this. Ready to apply? Start the process right away by chatting with us now (https:\/\/olivia.recruiting.ai\/co\/Alorica) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce.Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Company info

Alorica Inc.
Website : http://www.alorica.com

Company Profile
At Alorica, our job is to provide customer management solutions that span the entire customer lifecycle and deliver results. But it’s our mission to create insanely great experiences for our clients, customers, and colleagues that really drive us (no wonder our average client relationship lasts 13 years!).Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 50,000 energetic and dedicated team members in 73 locations across the globe, all driven by one goal: to create insanely great customer experiences. We’re in the business of creating smiles. And we want to keep your customers happy with the brightest ones of all. We know how people work, what they love, and have the tech background and know-how to keep ‘em satisfied with start-to-finish customer management outsourcing solutions across the entire customer lifecycle.

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