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Job Details

Customer Support / Fraud Specialist I

Company name
Jobseeker On Board

$12.00 an hour

Washington, PA
2 hit(s)  


Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes.\u00a0 We\u2019re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered.\r
Come grow with us.\r
As a Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss.\u00a0 You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information.\u00a0 You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.\r
Reasons to love working with us:\r
\tFantastic Benefits\r
\tAwesome Employee Discount\r
\tGenerous Paid Time Off\r
Your responsibilities:\r
\tResearch and resolve (clear, cancel, customer\/bank-follow-up) orders utilizing fraud tools.\r
\tMake outbound and receive inbound calls to limit fraud.\r
\tResolve customer issues while following the department guidelines for verification.\r
\tPerform routine account activity review of high risk transactions.\r
\tFollow standard procedures and action plans to reduce exposure on suspect items and\/or transactions.\r
\tStrong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers.\r
\tHigh School Diploma or equivalent with some college preferred.\r
\t1 to 3 years of customer service call center experience.\r
\tBanking or financial services experience a plus.\r
\tAbility to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.\r
\tExcellent oral, written and interpersonal communication skills.\r
\tKeen attention to detail is a must.\r
\tAre focused on the customer.\r
\tComputer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.\r
\tFluency in Windows Operating Systems and Microsoft Office tools.\r
\tMerchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.\r
\tOne of the most competitive Paid Time Off plans in the industry.\r
\tEmployees can take up to five \u201con the clock\u201d hours each month to volunteer at a charity of their choice.\r
\tExtensive 401(k) plan with company matching for contributions up to four percent of an employee\u2019s base pay.\r
\tEmployee stock purchase plan.\r
\tEmployees receive medical, dental, vision and life insurance.\r
\tEmployees can apply for tuition reimbursement.\r
\tFamily care programs.\r
\tCommuter benefits.\r
\tPet Discount Program.\r
\tFor eligible employees\r
Pay: $12.00 \/ hour\r
To Become An Agent\r
*\u00a0 Apply at and click on Join Now and select the Customer Service Job Bank Registry to get connected with work at home jobs. Please reference agent id code MJOLDanielleA when you register online.\r
If you have further questions please contact us at 1 (405) 418 - 6160.,

Company Profile
Jobseeker On Board is located in Oklahoma City, Oklahoma and we are a premier global job network that help jobseekers find the perfect job position based work experience, background skills, pay rate and a flexible schedule. Every job is hand-screened and legitimate. Guaranteed. Our goal is to be a reliable, trustworthy place for you to find information on telecommuting and online jobs. We cover offsite, onsite, part-time, full-time, work at home, telecommute, remote and business opportunities.

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