DIABETES BUSINESS DESCRIPTION:The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health.POSITION DESCRIPTIONAs a key member of the Patient Financial Services (PFS), the\u00a0Patient Collections Clerk II\u00a0is responsible for handling high volume of medical, billing, and collection inbound and outbound calls, providing world class customer service. Respond to payer or customer billing inquiries by providing information and updating patient account with appropriate transactions and notes. Collect on delinquent accounts, establishing payment arrangements with patients. Project a professional company image through phone interaction. Perform account reconciliation on accounts assigned within GE Centricity work view.POSITION RESPONSIBILITIES\u2022 Provide excellent customer service to all internal and external customers; maintain a professional attitude when speaking with customers.\u2022 Escalate customer complaints that cannot be turned around to the appropriate department or supervisor.\u2022 Adhere to assigned schedule for the start of shift, breaks, lunches.\u2022 Assist patients with any concerns that they may have during the call, performing full reconciliation, self-pay collections including, but not limited to, correspondence, e-mails, voicemails, insurance verification, write-offs, and other projects as the need is presented.\u2022 Understand and answer questions regarding Explanation of Benefits (EOB).\u2022 Maintain work view at inflow to ensure prompt account resolution to increase cash collections and or reduce Self Pay credit balance accounts.\u2022 Meet standard of 95% or higher of productivity goal and maintain an average quality score of 2.80 or above.\u2022 Assist with assignments as directed by management.\u2022 Ability to be flexible with working hours given adequate notice.\u2022 Ability to accept and carry out oral and written instructions accurately.\u2022 Excellent interpersonal skills to communicate effectively and diplomatically with internal and external customer both in person and over the telephone.\u2022 All other duties assigned N ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME:High School Diploma or GEDMinimum of 3 years of customer service experience handling high volume of calls within a call center environment.\u00a0DESIRED\/PREFERRED QUALIFICATIONSCall Center experience within a healthcare setting, medical group or hospital settingPrior healthcare experience on Centricity GE system and SAPExtensive related customer service experience in a call center environment, delivering high quality service to a diverse and demanding customer basePatient collections experience (i.e. co-pay, deductible, co-insurance)Experience with Microsoft programs including Word, Excel, and OutlookProficiency in navigating multiple screens and programs at the same time in order to facilitate problem solving, and other activities that require multi-tasking.PHYSICAL JOB REQUIREMENTSThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit and reach with hands and arms, and regularly required to stand, walk and use hands to finger, handle or feel.\u00b7Ability to sit, wear a headset, and work on the computer for extended periods of time.\u00b7Ability to sit\/stand\/walk 8 hours per day\u00b7Ability to hear and speak clearly\u00b7Ability to occasionally lift up to 10 lbs\u00b7Position is in a typical office environment\u00b7Ability to be flexible with working hours given adequate notice. Ability to work overtime as needed.\u00b7Travel up to 10%ABOUT MEDTRONIC:Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let\u2019s work together to address universal healthcare needs and improve patients\u2019 lives. Help us shape the future.EEO STATEMENT:It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and\/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http:\/\/www.uscis.gov\/e-verify\/employeesDISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Website : http://www.medtronic.com/
Medtronic, Inc. manufactures and sells device-based medical therapies worldwide. The company operates in two segments, Cardiac and Vascular Group, and Restorative Therapies Group. The Cardiac and Vascular Groups products include pacemakers; implantable defibrillators; leads and delivery systems; ablation products; electrophysiology catheters; products for the treatment of atrial fibrillation; information systems for the management of patients with cardiac rhythm disease management (CRDM) devices; coronary and peripheral stents and related delivery systems; therapies for uncontrolled hypertension; endovascular stent graft systems; heart valve replacement technologies; cardiac tissue ablation systems; and open heart and coronary bypass grafting surgical products. The Restorative Therapies Group offers products for various areas of the spine; bone graft substitutes; biologic products; trauma, implantable neurostimulation therapies, and drug delivery devices for the treatment of chronic pain, movement disorders, obsessive-compulsive disorder (OCD), overactive bladder, urinary retention, and fecal incontinence and gastroparesis; external insulin pumps; subcutaneous CGM systems; products to treat conditions of the ear, nose, and throat; and devices that incorporate advanced energy technology. It also manufactures and sells image-guided surgery and intra-operative imaging systems; and provides Web-based therapy management software solutions. The company serves hospitals, physicians, clinicians, and patients in approximately 140 countries. Medtronic, Inc. was founded in 1949 and is headquartered in Minneapolis, Minnesota.