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Training Instructor

Port Saint Lucie, FL

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Transforming the future of healthcare isnu2019t something we take lightly. It takes teams of the best and the brightest, working together to make an impact. The Trainer; Patient Scheduling willeffectively deliver and facilitate classroom training in support of clientprograms to ensure superior workforce preparation; specifically with front linerepresentative level employees. The focus of this position is facilitation anddelivery of program curriculum for new and existing agents. Principal Duties and Responsibilities: Instruct new hire and continuing educationprogram specific training. Utilize effective presentation and facilitationskills including creative training techniques and accelerated learningtechniques using a variety of training delivery modalities in a live classroomenvironment Complete daily training administrative work suchas tracking of student data, timekeeping, and other administrative tasks asrequired in a timely and accurate manner. Facilitate transition of students from trainingto work environment, ensuring competency levels meet business needs Adhere to developed classroom agenda/timelinesand content flow. Minimum Requirements: The successful candidate will haveat least 2 years training experience in a call center environment. In addition must be able to: Maintain current product knowledge for each accountby taking calls, attending team meetings, side by side observations, andquality or transaction monitoring. Strict adherence to the **MEMBERS ONLY**SIGN UP NOW***.'s code ofconduct. Support and participate in continuousimprovement initiatives, as applicable including identifying and communicatingareas for curriculum development/enhancement opportunities. Maintain high level of professionalism in andout of the classroom. Education & Professional Certifications : Bachelors degree in related field from afour-year college or university with zero to three years related experience; or Equivalent combination of education andexperience Critical Skills Must have contact center training experience Must have proficiency with various softwareapplications programs including PowerPoint, Microsoft Word and Excel Prior experience in customer service or callcenter environment. Solid communication skills, both oral andwritten. Demonstrated ability to communicate effectivelyand professionally with internal associates. Demonstrated ability to work with a team. Knowledge of general **MEMBERS ONLY**SIGN UP NOW***. operating policiesand procedures. Ability to work a flexible schedule. Some Travel may be required Physical Requirements General Office Demands Benefits & Company Statement **MEMBERS ONLY**SIGN UP NOW***. is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities. We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers. **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. Agency Statement No agencies please. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

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