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Job Details

CCC Customer Service Representative

Company name
Coca-Cola Bottling Company

Location
Charlotte, NC

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Job Description:

OVERVIEW

To provide CCBCC customers with a single point of contact that is responsive, accurate, and sensitive to the customers expectations and request, in an effort to optimize the customers up time and satisfaction. Enthusiastically support the service goals established by the Company. 

RESPONSIBILITIES

Acts as the main point of contact for internal and external customers of CCBCC.

Accepts  a daily average of 150-200 incoming calls from throughout the CCBCC franchise area. 

Effectively communicates with the customers and probe for pertinent information to determine the course of action to take to resolve the  customers problem.

Ensures that all account, contact information, and request reasons has been entered accurately and verified before submitting the request.

Acts as backup to the CCC Tech Services Dispatcher when business need requires additional resources.

Participates in all cross-functional training to develop process improvements within the Customer Care Center.

All other duties assigned within the Customer Care Center

WORK EXPERIENCE

6 Months customer service experience (preferably in a Call Center environment).

SAP Knowledge (preferred)

A candidate must have excellent interpersonal, verbal, and written communication skills

Proficiency with MS Word, Excel, Power Point

Solid analytical and problem solving skills.

The candidate must be customer oriented with the drive to serve.

Excellent prioritizing, organizational, planning & decision-making skills are required

Ability to document in complete detail, organize and summarize data.

Strong/Positive Role Model to the Department and Organization

Must have the ability to work effectively with others in order to complete all service work to the standards expected in the job. Must demonstrate superior customer relations and telephone etiquette.

CCBCC is an equal employment opportunity employer

See Job Description

Company info

Coca-Cola Bottling Company
Website : http://www.cokecce.com

Company Profile

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