Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
View more jobs in West Des Moines, IA
View more jobs in Iowa

Job Details

Customer Care Representative I-III - Columbus OH PS9163

Location
West Des Moines, IA

Apply for this job






4 hit(s)  

Profile

Customer Care Representative I-III - Columbus, OH (PS9163)
New
Location:
United States
Field:
Customer Service
Requisition #:
PS9163
Post Date:
2 hours ago
Your Talent. Our Vision. At Anthem, Inc.
, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Customer Care Representative - PS 9163
Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Rep I.
Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Proficient in all basic customer service functions.
Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals and expectations.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran
Requires a HS diploma or equivalent
1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Company info

Sign Up Now - CallCenterCrossing.com

Similar Jobs:
Data Entry Specialist II
Location : West Des Moines, IA
Data Entry Specialist II job details: location:West Des Moines, IA salary:$13 - $13.50 per hour date posted:Friday, July 13, 2018 experience:Experienced job type:Temp to Perm industry:Administrative and Support Services reference:...
CSR (Fueler/Washer/Detailer) - Part-Time
Location : Des Moines, IA
Description Position Summary: In this Part-Time entry-level vehicle maintenance position you would meet and greet incoming customer truck drivers at our fuel island. The duties may consist of vehicle inspections, fueling and wash...
Senior Customer Service Representative
Location : Des Moines, IA
Now Hiring for Senior Customer Representatives in Des Moines, IA! Qualified candidates will be responsible for:Effectively executing calls of the client's customersResolving queries as per deliverables outlinedMaintaining voice qu...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168