Please join us for a special recruiting event for our part-time contact center positions.
When: Tuesday, May 22, 2018 from 10am to 6pm
Where: 2102 N. 117th Ave., Omaha, NE 68164
The company began over a half century ago, in 1951, when two men had an idea for starting a business. After getting approved for loans totaling $60,000, they planned to open an insurance agency and conceived the name:
Their venture began when the founding fathers determined their agency would market inexpensive but dependable life insurance protection to Americans who were living in rural areas. Eventually, using their loans, they opened shop in the Oklahoma communities as an insurance agency where they built and guarded their reputation of fairness. As admiration for the integrity of their business dealings grew, their enterprise became a success. In 1964, after 12 years, Globe Life employees began to market life insurance to their customers in 36 states. During the span of 50 years, Globe Life grew into a position of prominence within the insurance industry.
We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential – hourly wage plus bonus based on performance.
Primary duties & responsibilities:
Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
Clearly explain the application process to potential customers
Accurately complete additional paperwork as needed
Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
Transfer calls to appropriate department as needed
Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
Knowledge, Skills, & Abilities:
Minimum typing requirement of 30 wpm
Excellent oral and written communication
Superior customer service skills required – friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Office
Ability to multi-task
Knowledge of medical terminology and spelling a plus
Ability to work under pressure
Excellent organization and time management skills
Must be detail-oriented
Have a desire to learn and grow within the Company
Type 30 wpm
Excellent written and oral communication
MS Office Skills
Strong Multi-tasking, time management, and organization skills
Omaha, Nebraska, United States
Website : http://www.torchmarkcorp.com
Torchmark Corporation is a holding company specializing in life and supplemental health insurance for "middle income" Americans marketed through multiple distribution channels including direct response, and exclusive and independent agencies.