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Client Support Specialist

Location
Chicago, IL

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Responsibilities: One thing we strive for on our support teams is to make our clients successful and what better way than to bring fresh, new talent to the team. We are a team that is passionate about solving the most complicated of circumstances or providing answers in the quickest manner possible. While our work is very important so is our playtime. We love to celebrate fun theme days, partake in the occasional team potluck or look for enjoyable things to do outside of the office. Responding to phone calls, live chats, email, portal cases and other channels as necessary from clients Answering client questions and providing how-to help on various applications to aid clients in completing daily PR tasks Troubleshooting technical issues and diagnosing errors on various applications Working with various browser settings to optimize useru2019s experience Demonstrating ownership and ability to follow case issues to resolution and client satisfaction Ability to work any shift during hours of operation: 8:00 AM - 8:00 PM Monday-Friday Qualifications: Experience supporting customers in an SAAS environment preferred but not required Experience in a call center environment preferred but not required 2 years in a customer-facing position Strong desire to create exceptional customer experiences Skilled at identifying clientu2019s needs Builds trust cross-departmentally and with clients Ability to sense urgency Attention to detail and desire to identify the core of issues Embraces feedback Looks for tough assignments to improve skills and keeps product knowledge up-to-date Exceptional written and oral communication skills with a focus on listening and questioning Company Insights: Cision offers a wide range of benefits that include: State-of-the-art office Medical, dental, vision FSA (Health & dependent care) Life & disability insurance 401(k) Flexible PTO and work arrangements Casual work environment Tuition reimbursement & professional training About Cision: Cisionu00a0Ltd.u00a0(NYSE: CISN)u00a0is a leading global provider of software and services to public relations and marketing communications professionals.u00a0Cision'su00a0software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact.u00a0Cisionu00a0has over 3,000 employees with offices in 15 countries throughout the Americas, EMEA, and APAC.

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