Employee Type: Full-Time Location: Sioux Falls, SD Job Type: Customer Service Experience: Not Specified Date Posted: 8/10/2018 Connecting with customers. Building your future. At XPO Logistics, exceptional customer service is at the heart of our success. Our dispatchers work with customers, business partners and drivers to deliver exceptional logistics solutions. If you’re ready to multitask and keep everything moving, join our team and have a starring role in helping us continue to provide daily freight solutions to our global customers. If you’re looking for a growth opportunity and a better lifestyle, join us at XPO. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you’ll do on a typical day: Provide assistance by telephone and email to customers and business partners Stay professional while handling customer complaints Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you need to succeed at XPO: At a minimum, you’ll need: High school diploma or equivalent 1 year of experience in a customer service-oriented role Proficiency with Microsoft Office (Word, Outlook, Excel) and other business-related applications It’d be great if you also have: Experience in a call center environment Bilingual English/Spanish skills Strong customer service skills and the ability to satisfactorily resolve all issues Ability to multitask, with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Be part of something big. XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Expect a lot from yourself, and we'll help you achieve it.XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Boeing, Home Depot, Ikea, L'Oréal and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you.Our cultureTeam atmosphere, competitive pay and benefits, personalized development and a positive work environment – XPO is an exciting employer with great brand recognition in our industry, and abundant job opportunities. Our work is important, competitive and satisfying. We're hiring now, and we want to invest in talented people who are ready to help us grow. Build your career with a company that appreciates ambition.There’s a lot to like about the way we workXPO Logistics is a publicly-held company (NYSE: XPO) with locations in 31 countries worldwide. We're a leading global provider of transportation and logistics services: truckload brokerage and transportation, last mile logistics, engineered supply chain solutions, high-value-add warehousing and distribution, ground and air expedite, less-than-truckload transportation, intermodal, drayage, managed transportation and global forwarding. We place a premium on teamwork, customer service and innovation – and we're passionate about helping our customers operate their supply chains more efficiently. This is your opportunity to build your future in an environment where hard work pays off in a big way. Learn more about us at ****the XPO Logistics Talent Network today!Our valuesTrustworthy – We believe that acting with integrity is the best way to earn trust. Our dependability fosters sound decision-making and accountability – not just with large projects, but in the small ways we interact daily with our customers, employees and suppliers.Responsive – We understand that our customers and our teams rely on us for frequent communications. We know how to act quickly so that others can perform at their best – and while we are often under pressure, we are always respectful. We look for ways to contribute to the team effort to accelerate results.United – We’re a global team working with a shared sense of purpose across regions, countries and continents to deliver on our promises. We’re engaged as a team to help our customers achieve success.Committed – We strive to provide every customer with service that is the best in the industry, as measured by the qualities our customers care about most. We operate with a strong work ethic, resulting in both efficiency and transparency in the performance of our jobs.