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Job Details

Call Center Rep

Salary
$14.00 - $18.00 /Hour

Location
Fremont, CA

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Profile

Ref ID:
00110-9501421323
Classification:
Account Executive/Staffing Manager
Compensation:
$14.00 to $18.00 per hour
Growing Energy Firm Needs a Customer Service Representative! **MEMBERS ONLY**SIGN UP NOW***. is currently assisting an growing clean energy company with their search for a customer satisfaction oriented Customer Service / Customer Care Representative. Customer Service Representative Job brief: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Customer Service Representative Responsibilities: *Effectively manage large amounts of incoming calls *Generate sales leads *Identify and assess customers' needs to achieve satisfaction *Build sustainable relationships of trust through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/team sales targets and call handling quotas *Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Take the extra mile to engage customers
Job Requirements
REQUIREMENTS: *Proven customer support experience *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiarity with Customer Relationship Management (CRM) systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize, and manage time effectively *High school degree
**MEMBERS ONLY**SIGN UP NOW***. is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our **MEMBERS ONLY**SIGN UP NOW***. temporaries' skills and match them with the needs of top employers in their area.
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