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Call Center Rep. Tech Support

$17.00 - $18.00 /Hour

Concord, CA

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Assist field technicians with programming panels. Manage incoming phone calls and customer requests. Maintain accurate customer account information.Job Duties:uf0d8 Retrieve and log voice mail record checksuf0d8 Upload program panelsuf0d8 Maintain customer emergency contact listsuf0d8 Provide customer service when needed in regards to customer account informationuf0d8 Coordinate with Service Technicians regarding service issuesuf0d8 Problem solving involves following established procedures, guidelines and policiesuf0d8 Problem solving involves identifying and researching information related to problems, and selecting the best solutionuf0d8 All other miscellaneous responsibilities and other duties as assigned About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffingu00ae Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please **** or email **** for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.nn 

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