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Job Details

Customer Care Call Center Representative

Company name
Bass Pro Shops Outdoors Online LLC

Location
Springfield, MO

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Customer Care Call Center Representative

Bass Pro Shops

Springfield

MO

Job #667890891

POSITION SUMMARY

Responsible for responding to consumer inquiries and conducting outbound follow-up campaigns to assist boat and ATV shoppers and facilitate an introduction to their local Tracker Boat Center sales team. Also provide support for event and service campaigns through outbound calls to customers and prospective customers.

POSITION RESPONSIBILITIES:

Help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned and independent dealerships.

Acquire and maintain company and product knowledge needed to assure quality response to customer inquiries.

Master and employ the Company’s Consultative Sales Process as it relates to telephone engagement.

Achieve Tracker Way Certification.

Work within and support the Process Driven Environment of the Customer Care Call Center.

Collaborate with retail store and Boat Sales Connection teams to produce satisfying outcomes for customers.

Employ best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders.

Support other team members as needed.

Contribute to team process improvement efforts designed to deliver efficient and customer-centric outcomes.

Perform contact documentation and reporting tasks prescribed by team operating standards.

Support accomplishment of personal and team goals.

MEASURES:

The individuals selected for this position will be measured on performance metrics for prompt response, superior customer satisfaction and completion of scheduled appointments.

POSITION REQUIREMENTS:

The ideal candidate will have:

• Inbound/outbound call center/customer support center experience

• Strong telephone skills, including voice quality, enunciation, grammar, listening

• Excellent writing skills, including ability to compose grammatically correct consumer communications

• Punctual and reliable work attendance

• Proficiency with office and call-center software, e.g., web browsers, Word, Excel, PowerPoint, CRM applications

• Solid selling skills and strong goal orientation

• Excellent time management and organization skills

• The ability to succeed in a fast-paced goal, oriented environment

• Team-orientation and positive attitude

EOE-Veterans/Disability

Updated 05/16/2018

Company info

Bass Pro Shops Outdoors Online LLC
Website : http://www.basspro.com

Company Profile
Founded in 1972 by avid young angler Johnny Morris, Bass Pro Shops is a leading national retailer of outdoor gear and apparel, with 100 stores and Tracker Marine Centers across North America. Johnny started the business with eight-square-feet of space in the back of his father's liquor store in Springfield, Mo., the company's sole location for the first 13 years of business. Johnny's passion for the outdoors and his feel for the products and shopping experiences desired by outdoor enthusiasts helped transform the industry. Bass Pro Shops locations are more than just stores — they are true destination experiences that draw more than 120 million visitors annually. Each location is heavily customized to reflect the character of the region. In addition to giant aquariums teeming with live fish and extensive wildlife mounts and dioramas, many locations feature unique restaurants and ocean-themed bowling alleys.

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