Dialamerica Marketing, Inc
Job Description Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!Job Responsibilities As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services.Specific duties for this CSR role include:Answering customer requests or inquiries Upselling products and\/or services to the customer Identifying and resolving customers issues using problem-solving skillsBuilding a positive rapport across a variety of personality typesContinually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all timesDocumenting all customer information, communications and sales in CRM systemBenefitsHeres just some of what we have to offer:Competitive compensation - base salary incentives Set schedule Weekly pay with direct depositHealthcare coverage and 401K Paid on-the-job trainingSupportive and motivating staff to help you succeedRapid opportunities for advancement Professional and upbeat office settingJob Requirements We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success.Additional requirements for this CSR role include:Verbal and written communication skills required in both English and SpanishGoal oriented with a healthy competitive spiritStrong attention to detail, dependability, and follow throughWorking knowledge of Windows-based softwareFlexibility to adapt to changes in a growing organizationSelf-motivated, positive attitude, and a love for hard workPrevious sales experience, a plusHigh school diploma or GEDBackground and\/or drug test may be requiredAt DialAmerica,YOU are theDifference!Apply now!WE ARE AN EQUAL OPPORTUNITY EMPLOYERWe consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Dialamerica Marketing, Inc
Website : http://www.dialamerica.com
At DialAmerica, we bring more than 50 years of expertise in providing call center outsourcing services to our clients. We offer a full range of B2B and B2C services. Our persuasive, well-spoken sales and customer service agents work with seasoned managers on your behalf in 19 state-of-the-art U.S. call centers. Our call center outsourcing services are designed to exceed client expectations. And they do. We make 100 million calls a year, averaging 100,000 phone hours a week. Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers. We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.