Outbound Contact Center Representative

Profile

LendingTree Outbound Contact Center Representative
Schedule: 12:30p-9:00p M-S
RESPONSIBILITIES
Connect
Call and interact with customers (that have already initiated interest through the LendingTree website), while following scripting guidelines.
Connect our customers with Lender(s), while using listening skills to sell the value and benefit as it ties to the customer’s needs.
Remain empathetic and consultative throughout the call, while providing an outstanding experience for our customer.
Solve
Probe appropriately to ensure comprehension of the needs of LendingTree's customers.
Actively listen for clues that establish what’s important to the customer.
Counter any potential customer concerns by tying a value statement back to their initial need.
Deliver
Gain customer agreement while adhering to the appropriate transfer process, as it applies to the lender.
Meet/exceed all critical metrics as required.
Delight
Demonstrate integrity, be well-mannered, and use positive language.
Focus and contribute to engage customers.
Be our customer’s advocate. Educate and empower them to make informed decisions to meet their financial goals.
Serve as the voice of the brand you represent - work to make customers feel valued and satisfied.
Qualifications
1 year of successful outbound calling experience and/or customer service experience.
1 year of excelling in a sales role and exceeding quotas.
Outstanding phone presence, while demonstrating excellent interpersonal and communication skills.
Deep understanding of the mortgage industry.
Excellent verbal and written communication skills, dedicated with good follow-up skills, good listening skills, and problem-solving abilities.
Ability to work in a team environment and become a phenomenal team member.
Ambitious with an ability to adapt to a changing environment.
Ability to multi-task daily while maintaining high execution standards.
Strong time management skills.
Experience with Microsoft Office applications.
Salesforce experience a plus!
Ability to remain productive in both virtual (Work from home) and in-office scenarios.
WHY LENDINGTREE?
We’re making a real difference in the financial lives of consumers. The work you’ll do here matters.
Rare entrepreneurial environment filled with flip-flops, t-shirts and people that take their job seriously.
Company
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts, and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders in order to make the best financial choices. Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
We’re a publicly traded company (TREE).
We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
Culture
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”). Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

Company info

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